Salesforce
AI CRM
Director,TechnicalConsulting
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“Director, Technical Consulting at Salesforce. Skills: Technical Consulting, Salesforce Industries Cloud, Enterprise Architecture, Professional Services Delivery. Plan capacity. Hire Technical Architects”
What You'll Achieve.
Increased business value; Successful customer outcomes; Performance; Productivity; Impact; Highest CSAT; Business outcomes
Industry & Context.
Analyze business processes; Design business processes; Optimize business processes; Solve problems; Navigate conflict; Foster healthy dialogue; Analyze metrics; Manage metrics; Manage productivity; Manage outcomes
What They're Looking For.
Must Have
18+ years of experience leading Salesforce technical consulting projects, application design skills, data architecture skills, integration architecture skills, security architecture skills, Salesforce Industries Cloud, Sales Cloud, Service Cloud, Experience Cloud, Vlocity OmniStudio, Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, Integration Architecture, Platform Security, Identity and Access Management, Integration Security, Sharing and Visibility, Data Architecture and Management, Architectural Design Patterns, Apex Design Patterns, Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, modern web and mobile technologies, HTML, CSS, JavaScript, Web Components, English proficiency
Nice to Have
CTA, Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect), OmniStudio Developer/Consultant
What You'll Do.
Hire Technical Architects
Train Technical Architects
Mentor Technical Architects
Advise clients on emerging technologies
Lead internal initiatives
Architect technology solutions
Lead Enterprise Architecture
Drive architectural vision
Establish program architectural roadmap
Lead functional workshops
Lead technical workshops
Drive optimized solutions
Achieve business outcomes
Manage customer negotiations
Establish trust with leadership
Implement best practices
How You'll Work.
Team & Collaboration
Work closely with Delivery Managers; Work closely with Solution Architects; Work directly with clients; Collaborate with Enterprise Architects; Collaborate with business stakeholders; Negotiate with third-party stakeholders
Communication Scope
Written communication; Verbal communication; Develop appropriate materials; Effective listening; Communicate with diverse roles
Process & Methodology
Lead project teams
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. # Director, Technical Consulting ## Department Description: Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. ## **Role overview:** Salesforce is currently seeking a Director,Technical Consulting (in the Industries Architects’ Practice) to join our Global Delivery Centre (GDC) team. We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. The Director, Technical Consulting role plays a meaningful part in enabling, deploying and building the careers of our technical architects team. **Responsibilities:** * You’ll be responsible for planning capacity, hiring, training,
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