NinjaTrader
Fintech
Director,TechnicalAccountManagement
“Director, Technical Account Management at NinjaTrader. Skills: Technical Account Management, People management, B2B relationships, Cloud platforms. Own team vision. Own team structure”
What You'll Achieve.
Improve partner satisfaction; Meet SLA performance; Deliver partner needs
Industry & Context.
Diagnose technical issues; Troubleshooting
On-call availability
What They're Looking For.
Must Have
8+ years technical customer-facing role, 3+ years people management, Manage complex B2B relationships, Build organizational structure, Familiarity with RESTful APIs, Familiarity with OAuth, Familiarity with JSON, Familiarity with WebSockets, Familiarity with cloud platforms, Understand integration patterns, Diagnose technical issues, Provide actionable guidance, Working knowledge of cloud architecture, Working knowledge of data streaming, Working knowledge of middleware solutions, Review technical SOWs, Review integration specifications, Review implementation plans, Lead high-stakes partner conversations, De-escalate crises, Represent NinjaTrader at senior level, Manage multiple large accounts, Manage team operations
Nice to Have
Background in trading platforms, Background in market data systems, Background in financial services, Familiarity with financial regulatory compliance, Experience building TAM function, Experience building CSM function, Experience building SE function, Comfort with scripting languages, Understanding of L1/L2/L3 escalation models
What You'll Do.
Define partner engagement
Set service standards
Enforce service standards
Set communication protocols
Enforce communication protocols
Set escalation frameworks
Enforce escalation frameworks
Serve partners across business units
Serve as executive sponsor
Serve as escalation point
Run executive business reviews
Track Time-to-First-Trade
Track Net Revenue Retention
Track partner satisfaction
Track SLA performance
Establish vendor cadence
Set clear expectations
Aggregate product feedback
Aggregate technical pain points
Deliver prioritized inputs
Deliver actionable inputs
Influence product roadmap
Partner with Engineering
Get partner needs scoped
Get partner needs sequenced
Get partner needs delivered
Set expectations on timelines
Champion enablement content development
Develop API documentation
Develop partner-facing resources
Develop onboarding materials
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering and Product; C-suite executives
Communication Scope
Executive presentations; Partner conversations
Applying for this Director, Technical Account Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NinjaTrader?
Real rants from real employees. Read before you apply.