Sutherland
Telecommunications
Director,TalentAcquisitionTechnology
Neural analysis suggests this role is
optimal for mid candidates.
“Director, Talent Acquisition Technology at Sutherland. Skills: Talent Acquisition Technology, Digital Transformation, Change Management. Provide strategic thought leadership. Translate priorities into actionable plans”
What You'll Achieve.
Drive business growth; Ensure appropriate technology for recruiting; Deliver exceptional candidate experience; Maximize application utilization; Generate significant return on investment; Drive efficiency; Drive effectiveness; Drive strategic advantage; Ensure effective adoption of new systems; Ensure effective adoption of new technologies; Execute digitalization roadmap; Lead initiatives for alignment with company goals; Achieve successful outcomes; Drive platform utilization improvement; Manage initiative portfolios; Foster culture of continuous improvement; Ensure long-term sustainability; Enhance efficiency of end user support; Enhance user satisfaction; Ensure iterative development; Ensure continuous improvement; Ensure seamless integration; Enhance operational capabilities
Industry & Context.
Root cause analysis; Identify gaps; Identify failure points
Travel internationally
What They're Looking For.
Must Have
Extensive experience managing HR or TA technology platforms, Experience leading adoption and change management initiatives, Proven experience in strategic planning, Proven experience in program portfolio execution, Proven experience in project management, Expertise in managing cross-functional teams, Expertise in managing complex projects, Deep understanding of HR processes, Deep understanding of digital solutions, Deep understanding of automation technologies, Demonstrated ability to drive cultural change, Demonstrated ability to support transition to new digital processes, Demonstrated ability to support transition to new digital tools, Proficiency in agile methodologies, Proficiency in design-thinking principles, Ability to develop metrics and KPIs, Ability to measure success of digital transformation initiatives, Ability to ensure continuous monitoring, Ability to ensure continuous reporting
Nice to Have
Applicant Tracking Systems experience, Candidate testing and assessment platforms experience, Candidate engagement solutions experience, Automated/AI-driven screening experience, Automated/AI-driven interviewing experience, Automated/AI-driven matching experience
What You'll Do.
Provide strategic thought leadership
Translate priorities into actionable plans
Ensure resource capability
Ensure resource capacity
Lead strategy execution
Manage projects aligned with strategies
Manage programs aligned with strategies
Pursue non-linear growth
Identify new technologies
Identify emerging technologies
Maintain holistic read on HR technology landscape
Lead program planning
Define program objectives
Ensure successful program execution
Assess program effectiveness
Identify areas for improvement
Establish performance management
Establish goal setting
Maintain performance improvement culture
Develop teams to thrive on change
Lead team of Super Users
Manage team of Super Users
Address end user tickets
Address support items
Lead team of Auditors
Manage team of Auditors
Ensure systems compliance
Ensure process compliance
Ensure regulatory requirements compliance
Oversee ticketing system
Ensure timely resolution of end user issues
Ensure effective resolution of end user issues
Develop processes for end user support
Implement processes for end user support
Develop standards for end user support
Implement standards for end user support
Enhance efficiency of end user support
Enhance user satisfaction of end user support
Partner with COE leaders on projects
Partner with COE leaders on implementations
Support end user feedback
Support new features in platforms
Provide leadership to Super User team
Provide guidance to Super User team
Provide support to Super User team
Conduct performance reviews
Support professional development for team members
Lead organizational change
Manage organizational change
Ensure digital transformation adoption
Develop strategies to drive cultural change
Implement strategies to drive cultural change
Support transition to new digital processes
Support transition to new digital tools
Foster culture of innovation
Foster culture of continuous improvement
Ensure team members are engaged
Ensure team members are motivated
Understand present state for processes
Map processes in place
Map de facto processes
Identify affected policies
Lead discovery sessions
Understand scope of change
Perform root cause analysis
Identify failure points
Design to-be processes
Document to-be processes
Work with platforms teams
Work with technology teams
Work with project teams
Drive adoption of agile methodologies
Drive adoption of design-thinking principles
Ensure iterative development
Ensure continuous improvement
Collaborate with stakeholders
Identify digital needs
Prioritize initiatives
Ensure seamless integration of digital solutions
Integrate digital solutions into existing workflows
Integrate digital solutions into Sutherland technology stack
Identify metrics influenced by project roll-out
Identify KPIs influenced by project roll-out
Review current goals impacted by business case
Identify metrics indicating implementation success
Build corresponding tracking artifacts
Maximize use of digital tools
Maximize use of digital technologies
Leverage emerging technologies
Enhance operational capabilities
Implement processes for optimal use
Refine processes for optimal use
Foster user-centric approach to technology deployment
How You'll Work.
Team & Collaboration
Global HR leadership team; Functional leaders; COE leaders; Cross-functional teams; Stakeholders
Communication Scope
Inspire action; Drive results
Process & Methodology
Agile methodologies, Design-thinking principles, Program portfolio execution, Project management
Full Job Description
The Director - Talent Acquisition Technology is a strategic role at Sutherland, reporting directly to the VP of Global HR Innovation. This position requires close collaboration with the global human resources leadership team and all functional leaders, and the ideal candidate must be adept at understanding business processes and leading digital solutions change management and adoption to drive business growth. They key focus will be on managing and supporting all Talent Acquisition technology solutions, including the applicant tracking system and all other platforms including candidate testing, screening and talent management/development tools among others. The objective is to ensure we have the appropriate technology in place to drive smart and efficient recruiting operations across all markets and verticals, delivering an exceptional candidate experience. This role will be a key advisor and provide strategic direction to TA, HR and business leadership on TA technology, ensuring as well that all applications are to maximize their utilization and generate a significant return on investment by driving efficiency, effectiveness, and strategic advantage. Change management is a crucial part of this role , which includes leading and managing organizational change to ensure the effective adoption of new systems and technologies. The Director of Talent Acquisition Technology is essential for executing Sutherland’s strategic digitalization roadmap, leading initiatives to ensure alignment with company goals and successful outcomes. This role demands a dynamic leader capable of driving platform utilization improvement, managing initiative portfolios, and fostering a culture of continuous improvement in technology and system adoption. Key Responsibilities: Strategic Planning: * Provide strategic thought leadership to translate priorities into actionable plans, ensuring resource capability and capacity. * Lead strategy execution by managing projects and programs aligned with or
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