Sutherland
Telecommunications
Director,TalentAcquisitionTechnology
“Director, Talent Acquisition Technology at Sutherland. Skills: Talent Acquisition Technology, HR Technology, Digital Solutions, Change Management. Provide strategic thought leadership. Translate priorities into actionable plans”
What You'll Achieve.
Drive business growth; Ensure appropriate technology for recruiting; Drive smart recruiting operations; Drive efficient recruiting operations; Deliver exceptional candidate experience; Maximize application utilization; Generate significant return on investment; Drive efficiency; Drive effectiveness; Drive strategic advantage; Ensure effective adoption of new systems; Ensure effective adoption of new technologies; Execute digitalization roadmap; Lead digitalization initiatives; Ensure alignment with company goals; Achieve successful outcomes; Drive platform utilization improvement; Manage initiative portfolios; Foster culture of continuous improvement; Ensure iterative development; Ensure continuous improvement; Ensure seamless integration; Influence project roll-out metrics; Impact business case goals; Indicate implementation success; Enhance operational capabilities
Industry & Context.
Root cause analysis
Travel internationally as needed
What They're Looking For.
Must Have
Extensive experience managing HR/TA technology platforms, Experience managing programs across multiple regions/languages, Experience providing end-user support for HR/TA systems, Experience managing functional configuration, Experience interacting with technical teams, Experience designing integrations, Experience testing integrations, Experience developing integrations, Experience leading adoption initiatives, Experience leading change management initiatives, Proven experience strategic planning, Proven experience program portfolio execution, Proven experience project management, Leadership skills, Ability to engage senior stakeholders, Ability to challenge senior stakeholders, Expertise managing cross-functional teams, Expertise managing complex projects, Deep understanding HR processes, Deep understanding digital solutions, Deep understanding automation technologies, Ability to drive cultural change, Ability to support transition to new digital processes, Ability to support transition to new digital tools, Ability to develop metrics and KPIs, Ability to measure success of digital transformation, Ability to ensure continuous monitoring, Ability to ensure continuous reporting
Nice to Have
Applicant Tracking Systems experience, Candidate testing platforms experience, Candidate assessment platforms experience, Candidate engagement solutions experience, Automated/AI-driven screening experience, Automated/AI-driven interviewing experience, Automated/AI-driven matching experience
What You'll Do.
Provide strategic thought leadership
Translate priorities into actionable plans
Ensure resource capability
Ensure resource capacity
Lead strategy execution
Align projects with organizational strategies
Align programs with organizational strategies
Pursue non-linear growth
Identify new technologies
Identify emerging technologies
Maintain holistic read on HR technology landscape
Lead program planning
Define program objectives
Ensure successful program execution
Assess program effectiveness
Identify areas for improvement
Establish performance management
Establish goal setting
Maintain performance improvement culture
Manage Super User team
Address end user tickets
Address support items
Ensure systems compliance
Ensure process compliance
Ensure regulatory requirements compliance
Oversee ticketing system
Ensure timely resolution of end user issues
Ensure effective resolution of end user issues
Develop end user support processes
Implement end user support processes
Enhance efficiency of end user support
Enhance user satisfaction of end user support
Partner with COE leaders
Support end user feedback
Support new features in platforms
Provide leadership to Super User team
Provide guidance to Super User team
Provide support to Super User team
Conduct performance reviews
Support professional development for team members
Lead organizational change
Manage organizational change
Ensure digital transformation adoption
Develop strategies to drive cultural change
Support transition to new digital processes
Support transition to new digital tools
Foster culture of innovation
Foster culture of continuous improvement
Ensure team members embrace change
Understand present state of processes
Map processes in place
Map de facto processes
Identify affected policies
Lead discovery sessions
Understand scope of change
Perform root cause analysis
Identify failure points
Design to-be processes
Document to-be processes
Work with platform teams
Work with technology teams
Work with project teams
Drive adoption of agile methodologies
Drive adoption of design-thinking principles
Ensure iterative development
Ensure continuous improvement
Collaborate with stakeholders
Identify digital needs
Prioritize initiatives
Ensure seamless integration of digital solutions
Integrate digital solutions into existing workflows
Integrate digital solutions into Sutherland technology stack
Identify impacted goals
Identify success metrics
Build corresponding tracking artifacts
Maximize use of digital tools
Maximize use of digital technologies
Leverage emerging technologies
Enhance operational capabilities
Implement processes for optimal use
Refine processes for optimal use
Foster user-centric approach to technology deployment
How You'll Work.
Team & Collaboration
Global human resources leadership team; Functional leaders; Cross-functional teams; COE leaders
Communication Scope
Inspire action; Drive results
Process & Methodology
Program Management, Project Management, Agile Methodologies, Design-Thinking Principles
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