Amazon Web Services
Solutions Architect, Solution Architect, Cloud Computing
Director,SupportFieldDelivery,APJC,AWSEnterpriseSupport
“Director, Support Field Delivery, APJC, AWS Enterprise Support at Amazon Web Services. Skills: Field Delivery, Agentic teammates, Customer outcomes. Transform Field Delivery Model. Own boundary between agent-executed and human-led interactions”
What You'll Achieve.
Meet revenue targets; Meet customer growth targets; Meet retention targets; Improve customer outcomes; Faster time to value; Reduced operational risk; Higher adoption velocity; Establish C level executive relationships; Accelerated delivery of autonomous workflows; Agents delivering value; New roles operating; Field professionals spending less time on research; Field professionals spending more time on advisory; Clear direction for blended workforce evolution; Talent retained through change; APJC leading field delivery transformation
Industry & Context.
Risk detection; Recommendation generation; Root cause analysis
What They're Looking For.
Must Have
750–800+ field professionals leadership, Customer outcomes accountability, Commercial performance ownership, Field delivery strategy development, Blended workforce operating model ownership, C-level relationship building, Customer environment representation, Institutional memory leverage
Nice to Have
Bachelor's in Software Development, Engineering, Computer Science, MBA preferred, Hands on experience defining agent behavior, Defining agent guardrails, Defining agent evaluation frameworks, Experience creating new roles, Transformation at scale, Transformation at pace, Track record navigating AI driven inflection, APJC language skills, Understanding of data sovereignty, Understanding of AI governance, Published thinking on future of technical field organizations
What You'll Do.
Transform Field Delivery Model
Own boundary between agent-executed and human-led interactions
Iterate based on field learning
Feed insights to shape global model
Shape and deploy path for autonomous execution
Activate agentic capabilities
Govern agentic capabilities
Validate agentic capabilities
Build custom agents for use cases
Feed novel designs to central teams
Export proven designs
Lead with 'trust first'
Help field professionals redefine identity
Accelerate field professional value
Build frameworks to protect customer trust
Equip field professionals to make judgment legible
Build narrative and proof points
Represent APJC field delivery
Define accountability boundaries for autonomous actions
Develop regional field delivery strategy
Balance local market needs with global alignment
Own operating model for blended workforce
Determine human and agentic contributor deployment
Measure human and agentic contributors
Improve human and agentic contributors
Influence global standards
Represent Support on Senior Leadership Team
Build C-level relationships with top accounts
Represents APJC in global forums
Influence investment priorities
Influence delivery model direction
Provide field-side input into product strategy
Provide field-side input into commercial strategy
Own commercial performance
Drive expansion through demonstrated customer value
Build AI-native commercial motions
Surface expansion signals
Build data driven call decks
Identify at risk accounts
Align what gets sold with what gets delivered
Transform field engagement from proactive to anticipatory
Own customer outcome measurement
Ensure APJC customer environments are represented
Leverage institutional memory
How You'll Work.
Team & Collaboration
Cross-functional effort; Partner with central teams; Partnering with global team; Partnering with support teams; Partnering with governance teams; Partnering with legal teams; Partnering with platform teams; Represent APJC on Senior Leadership Team; Represent APJC in global forums
Communication Scope
Executive presentations; Customer signal communication
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