Director,SupportConsulting

**We create possibilities that move life and commerce forward** Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. **Overview** Manhattan is looking for a Director, Support Consulting responsible for the overall success of complex software implementations and customer support engagements. This leader manages client relationships at the most senior levels and oversees multiple cross-functional teams of consultants, analysts, managers, and other delivery resources to ensure progress, quality, and financial performance are achieved. This role oversees the development and implementation of strategies to handle changing business needs, such as support of new product and clients with multiple product lines and deliver measurable business impact through Manhattan’s supply chain solutions. In addition to driving delivery success, the Director is accountable for revenue targets, collections for billable services, and identification of new revenue opportunities. The role also plays a key part in mentoring, coaching and leadership development. **Day in the Life** · Manage client relationships and set clear expectations at senior and executive levels to ensure satisfaction and long-term partnership · Own overall project success and delivery outcomes across complex, multi-product engagements · Lead highly visible implementations that deliver measurable business outcomes and improved customer KPIs · Manage budgets, timelines, and processes across a portfolio of support consulting engagements. · Own revenue targets and partner with Finance and Sales Operations on forecasting, billing, and collections for billable services · Serve as the primary escalation point for critical issues and conflict resolution across multiple w