SMU
Education
Director,StudentAccountServices
“Director, Student Account Services at SMU. Skills: Student account services, Financial management, Customer service. Set strategic directions. Set policies”
What You'll Achieve.
Manage tuition revenue recovery; Customer service outcomes; Financial support outcomes; Collections program outcomes
Industry & Context.
Problem-solving; Identify problems; Analyze problems; Devise solutions
What They're Looking For.
Must Have
Bachelor's required, 5 years relevant experience required
Nice to Have
PeopleSoft/Oracle Student Financials experience preferred
What You'll Do.
Set strategic directions
Communicate effectively
Develop relationships
Lead customer service
Mentor direct reports
Create payment strategies
Identify students needing assistance
Approve enrollment cancellation
Communicate to Registrar
Develop training modules
Lead training sessions
Develop quality control
Maintain partnerships
Participate in committees
How You'll Work.
Team & Collaboration
Campus partners; Department boundaries; Division boundaries; Other units on campus; Admissions; Academic advising; Budget and Finance; Graduate offices; Student life; Athletics
Communication Scope
Verbal communication; Written communication; Interpersonal skills
Process & Methodology
Project management
Applying for this Director, Student Account Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Taleo (Oracle)
- Taleo is older software — paste plain text resume content to avoid formatting issues.
- Avoid special characters, tables, and columns in your resume for this ATS.
- The application may time out on inactivity — copy your answers to a text editor as backup.
ANONYMOUS · UNFILTERED
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