Solace
Healthcare
Director,Strategy&Operations
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Strategy & Operations at Solace. Skills: Strategy, Operations, Process improvement. Own strategic initiatives. Own operational initiatives”
What You'll Achieve.
Drive change; Ensure durable operations; Improve company efficiency; Solve problems before agents
Industry & Context.
Structure ambiguous problems; Build models; Build frameworks; Pressure-test conclusions
What They're Looking For.
Must Have
Analytical foundation, Operational instincts, Credibility with experts, Bias to ownership, Comfort with ambiguity, Written communication, Verbal communication
Nice to Have
Experience in healthcare, Experience in regulated industries, Experience in services businesses, Experience building S&O function, Experience building BizOps function, Experience building Chief of Staff function
What You'll Do.
Own strategic initiatives
Own operational initiatives
Measure initiative impact
Diagnose operational evolution needs
Co-own work to evolve operations
Design lighter-touch workflows
Build analytical foundation
Create operational performance frameworks
Lead company efficiency workstreams
Measure AI integration impact
Identify upstream drivers
Solve CX volume problems
Run cross-functional projects
Own scale initiatives
Define team operations
Define team engagement
Define future hiring profiles
How You'll Work.
Team & Collaboration
Partner with department leaders; Work with CX leadership; Meaningful exposure to executive team
Communication Scope
Executive communication; Working sessions
Process & Methodology
Cross-functional projects
Full Job Description
ABOUT SOLACE Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall. ABOUT THE ROLE We are building Solace's Strategy & Operations function, and this is the first hire on the team. You will not be inheriting a playbook. You will be writing it. The function exists to make Solace run better as it scales. That means going deep on the operational problems that matter most, designing what needs to change, and then partnering with department leaders to actually drive the change. The job is weighted toward execution. We are not looking for someone who produces recommendations and walks away. We are looking for someone who can diagnose a problem with rigor and then stay engaged until the new way of operating is durabl
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