Gap Inc.
retail
DirectorStrategy
“Director - Strategy at Gap Inc.. Skills: loyalty strategy, strategic direction, customer loyalty, customer engagement, strategic thinker, problem solver. defining the best path forward for Encore – the Gap Inc. Membership Program. develop the strategic direction for the program”
What You'll Achieve.
grow customer loyalty; drive customer engagement; drive customer engagement and retention; meet evolving customer expectations; drive value creation; drive business results
Industry & Context.
outstanding problem solver; strategic thinker with the ability to quickly identify key issues and develop hypotheses; problem solving; structuring problems
What They're Looking For.
Must Have
10+ years experience, Proven track record of developing and implementing innovative customer experience strategies, particularly in loyalty or retail, Entrepreneurial mindset, with a track record of building new capabilities or supporting a business through a transformation period, Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses, Ability to translate complex ideas and dispersed information into simple, actionable recommendations, analytical and financial modeling skills, with ability to oversee and provide direction to cross-functional partners and/or more junior team members, Organizational skills, including planning, time management, and attention to detail, business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performance, Strength in written and oral communication with proven ability to connect and influence with senior executives, Ability to work collaboratively with internal teams, senior management, and external partners to drive business results
Nice to Have
experience in apparel, retail, strategy, or strategy consulting, MBA is preferred
What You'll Do.
defining the best path forward for Encore – the Gap Inc. Membership Program
develop the strategic direction for the program
identify and evaluate opportunities to grow customer loyalty
drive customer engagement
drive critical projects
work cross-functionally
provide outside-in perspective to the organization
Serve as a strategic leader on loyalty strategy
leading the development of the long-range plan and annual plan
and drive strategy governance to track progress and assess risks and opportunities
concept and execute loyalty strategies that drive customer engagement and retention
embed consumer learnings into our business strategies
data-backed recommendations for key stakeholder conversations
Support cross functional business partners with analytical insights and problem solving
and iterate on the effectiveness of initiatives using quantitative and qualitative data
identifying areas for improvement and innovation to meet evolving customer expectations
providing strategic guidance
and elevating analytical rigor and business acumen
Drive loyalty strategy initiatives and transformation efforts from identification through implication
Identifying key issues
and developing and delivering on work plans that drive value creation
Evaluating new business opportunities
assessing market potential
evaluating brand/customer fit
analyzing competitive positioning
and developing accompanying business cases
Leading cross-functional teams
Synthesizing findings
articulating clear and compelling storylines and the supporting materials to communicate recommendations to senior leaders
How You'll Work.
Team & Collaboration
deep partnership with the Brands; partners closely with Brand Experience Leaders; Work with the Brand Experience Leaders, Encore Market Lead, Partnerships Lead, Marketing, and Payments; Support cross functional business partners; work cross-functionally; collaborate with internal teams, senior management, and external partners
Communication Scope
Strength in written and oral communication; proven ability to connect and influence with senior executives; articulating clear and compelling storylines
Process & Methodology
developing and delivering on work plans, planning, time management
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