Bright Horizons
Education and Care
Director,StrategicClientRelations
“Director, Strategic Client Relations at Bright Horizons. Skills: Client relations, Account management, Business growth. Manage relationships of employer-sponsored accounts. Enhance and build upon existing client relationships”
What You'll Achieve.
Client retention; Client growth; Maximize retention and loyalty; Maximize return on program
Industry & Context.
Willing to travel to the region as needed for in-person meetings, Travel to meet with clients
What They're Looking For.
Must Have
Bachelor's Degree, 5-7 years of experience in direct account and client relationship management, Proven ability to retain clients, Proven ability to drive upsell opportunities
Nice to Have
Demonstrated success in managing diverse client portfolios, Consistently achieving retention and business growth targets, Exceptional relationship management skills, Fostering long-term partnerships and client satisfaction, Highly organized, Attention to detail, Effective time management, Skilled in managing multiple priorities in fast-paced environments, Maintaining high-quality outcomes, Effective communicator of organizational values and mission, Deep knowledge of the full range of Bright Horizons services
What You'll Do.
Manage relationships of employer-sponsored accounts
Enhance and build upon existing client relationships
Result in client retention and growth
Successfully launch new client business
Strategically grow and expand business with existing clients
Develop partnerships with clients to maximize retention
Renew and negotiate client contracts
Keep opportunities current and accurate in Salesforce
Develop and execute marketing plans
Provide timely and thorough responses to client inquiries
Analyze program utilization
Communicate utilization trends to clients
Provide strategic direction to clients
How You'll Work.
Communication Scope
Effective communicator of organizational values and mission
Applying for this Director, Strategic Client Relations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Bright Horizons?
Real rants from real employees. Read before you apply.