Turnitin, LLC
Tech / AI / Software
Director,SolutionsEngineering
“Director, Solutions Engineering at Turnitin, LLC. Skills: Solutions Engineering, Sales Engineering, Technical Consulting, Solution Architecture, Team leadership, Management, Education Technology (EdTech), SaaS, enterprise software, Artificial Intelligence technologies, generative AI, machine learning, data-driven automation solutions. Directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services. Support revenue growth, customer”
What You'll Achieve.
Support revenue growth; Customer success; Product innovation; Technical win rate; Sales cycle length; Impact on revenue growth; Team performance and growth; Revenue influenced by Solutions Engineering; Technical win rate; Sales cycle length reduction; Customer satisfaction during the pre-sales process; Team performance and growth; Ensure the integrity of global education; Meaningfully improve learning outcomes
Industry & Context.
Problem solving; Proven ability to design and architect effective solutions to complex technical problems
Remote with occasional travel required for customer meetings, conferences, and on-site presentations
What They're Looking For.
Must Have
6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture, 2–5+ years of demonstrable team leadership or management experience, Experience in Education Technology (EdTech), SaaS, or enterprise software, understanding of the EdTech ecosystem technologies, Proven ability to design and architect effective solutions to complex technical problems, Familiarity with education data standards, Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences, Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives
Nice to Have
Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions, Experience with CRM systems (e. g. , Salesforce) and demo platforms, Technical background/understanding in software engineering, IT, or systems architecture, Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or related field
What You'll Do.
Directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services
Support revenue growth
and product innovation across K–12
and Strategic/Professional Education markets
and coach a team of Solutions Engineers
Define the solutions engineering strategy aligned with company revenue goals
Establish best practices for technical evaluations
and product demonstrations
Manage capacity planning
resource engagement prioritization
and hiring for the team
Partner with Sales team to provide technical sales support for strategic and enterprise opportunities
Lead high-complexity customer discussions
conducting detailed needs assessments to translate business requirements into compelling technical solutions
Oversee or personally execute executive-level product demonstrations
technical/strategic presentations
and proof-of-concepts/pilot programs
Develop a deep understanding of customer environments
Develop value-based solutions aligned to customer use cases
Address key education requirements and technologies
including LMS platforms
data integrations and APIs
and compliance with data privacy standards
Serve as a Subject Matter Expert (SME) to internal and external stakeholders
Partner with Product teams to communicate customer requirements
and field feedback to help shape the product roadmap
product content resource generation
and feature prioritization
Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success
Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters
and report on key departmental metrics
including technical win rate
impact on revenue growth
Improve solutions engineering processes
and technical documentation
Implement and manage demo environments and solution architectures
How You'll Work.
Team & Collaboration
Partner with Sales team to provide technical sales support for strategic and enterprise opportunities; Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization; Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success; Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters; Cross-functional collaboration
Communication Scope
Exceptional written and verbal communication and presentation skills; Ability to tailor messaging across technical and executive audiences; Executive communication
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