Turnitin, LLC

Tech / AI / Software

Director,SolutionsEngineering

birmingham, england, united kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Director, Solutions Engineering at Turnitin, LLC. Skills: Solutions Engineering Leadership, Technical solutions, Team management, Strategic sales support, Solution development, Cross-functional collaboration. Directs the pre-sales and technical solutions function for Education Technology (EdTech) products and services. Support revenue growth, customer success, and product innovation”

What You'll Achieve.

Support revenue growth; Customer success; Product innovation; Technical win rate; Sales cycle length; Impact on revenue growth; Team performance and growth; Revenue influenced by Solutions Engineering; Technical win rate; Sales cycle length reduction; Customer satisfaction during the pre-sales process; Team performance and growth; Ensure the integrity of global education; Meaningfully improve learning outcomes

Industry & Context.

Tech / AI / Software
Problems you'll solve

Problem solving; Design and architect effective solutions to complex technical problems

Eligibility Requirements

Occasional travel required for customer meetings, conferences, and on-site presentations

What They're Looking For.

Must Have

6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture, 2–5+ years of demonstrable team leadership or management experience, Experience in Education Technology (EdTech), SaaS, or enterprise software, understanding of the EdTech ecosystem technologies, Proven ability to design and architect effective solutions to complex technical problems, Familiarity with education data standards, Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences, Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives

Nice to Have

Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions, Experience with CRM systems (e. g. , Salesforce) and demo platforms, Technical background/understanding in software engineering, IT, or systems architecture, Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or related field

What You'll Do.

Directs the pre-sales and technical solutions function for Education Technology (EdTech) products and services

Support revenue growth

and product innovation

and mentor a high-performing Solutions Engineering team

Actively support strategic sales opportunities and complex customer engagements

Act as the primary liaison between Sales

and Customer Success teams

and impactful solutions for education customers

and coach a team of Solutions Engineers

Foster a culture of excellence and continuous learning

Define the solutions engineering strategy aligned with company revenue goals

Establish best practices for technical evaluations

and product demonstrations

Manage capacity planning

resource engagement prioritization

and hiring for the team

Provide technical sales support for strategic and enterprise opportunities

Lead high-complexity customer discussions

Conduct detailed needs assessments to translate business requirements into compelling technical solutions

Oversee or personally execute executive-level product demonstrations

technical/strategic presentations

and proof-of-concepts/pilot programs

Develop a deep understanding of customer environments

Develop value-based solutions aligned to customer use cases

Address key education requirements and technologies

including LMS platforms

data integrations and APIs

and compliance with data privacy standards

Master both front-end and back-end product knowledge

Serve as a Subject Matter Expert (SME) to internal and external stakeholders

Communicate customer requirements

and field feedback to Product teams

Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs

Coordinate and design inter-departmental processes to address complex workflow scenarios

How You'll Work.

Team & Collaboration

Partner with Sales team to provide technical sales support; Bridge Sales, Product, and Customer Success teams; Partner with Product teams to communicate customer requirements, market needs, and field feedback; Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs; Coordinate and design inter-departmental processes

Communication Scope

Exceptional written and verbal communication; Presentation skills; Tailor messaging across technical and executive audiences

Full Job Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Solutions Engineering Leadership – Education Technology Role Overview This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful for education customers. Key Responsibilities * Leadership & Team Development: Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning. Define the solutions engineering strategy aligned with company revenue goals and establish best practic

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