ConnectWise
software
Director,SoftwareEngineering
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Software Engineering at ConnectWise. Skills: Software Engineering Leadership, AI adoption in engineering, Platform modernization, Scalable solution architecture. Leading a team of entry level to experienced professionals focused on software development. Delivering product according to required specifications”
What You'll Achieve.
Deliver the business units product according to required specifications; Achieve operational results; Achieve predictable execution through metrics, governance, and operational rigor; Deliver high quality deliverables aligned to the organization's strategy; Clear accountability on timelines and outcomes
Industry & Context.
Ability to address complex problems that often require extensive investigation and analysis
10-20% travel is required (regional and international)
What They're Looking For.
Must Have
Bachelor’s degree in related field or equivalent business experience, 12+ years of experience in related field, 6+ years of managerial experience, Deep understanding of programming and coding fundamentals, architecture, and design in multiple languages, Knowledge of a variety of the field's concepts, practices, and procedures, Ability to understand complex algorithms, Advanced understanding of how a Managed Service Provider (MSP) operates from a business standpoint
Nice to Have
AI based (Agentic) development, Experience and knowledge of AI based (Agentic) development, vision of outcome we can get from the AI development, Knowledge of AI in engineering workflows and product capabilities, Knowledge of automation and AI for productivity improvements, Knowledge of API-first and platform-led architecture, Knowledge of engineering strategy aligned with business goals and platform vision, Knowledge of balancing short-term delivery with long-term platform modernization, Knowledge of translating business priorities into executable engineering plans, Knowledge of metrics, governance, and operational rigor, Knowledge of dependencies across domains and how to resolve bottlenecks, Knowledge of high quality deliverables aligned to the organization's strategy, Knowledge of programming and coding fundamentals, architecture, and design in multiple languages, and technologies
What You'll Do.
Leading a team of entry level to experienced professionals focused on software development
Delivering product according to required specifications
Innovating the Software Development Life Cycle (SDLC)
Setting goals and objectives for team members
Managing a department or small unit that includes multiple teams
Driving adoption of AI in engineering workflows and product capabilities
Identifying opportunities to improve productivity using automation and AI
Leading modernization initiatives
Defining and executing engineering strategy
Driving decisions that balance short-term delivery with long-term platform modernization
Partnering with Product to translate business priorities into executable engineering plans
Leading and prioritizing the daily activities of the team
and coaching to develop a collaborative and dynamic team
Managing delivery across multiple teams
Establishing predictable execution through metrics
and operational rigor
Managing dependencies across domains and resolving bottlenecks proactively
Planning and driving high quality deliverables
Writing product requirement documents
Implementing and tracking development timelines
Negotiating feature sets
Maintaining a deep understanding of programming and coding fundamentals
and design in multiple languages
How You'll Work.
Team & Collaboration
Supports cross-functional teams; Manages, mentors, and coaches to develop a collaborative and dynamic team; Partner with Product to translate business priorities into executable engineering plans
Communication Scope
Excellent presentation and communication skills
Process & Methodology
Implementing and tracking development timelines, Negotiating feature sets
Full Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Director of Software Engineering is responsible for leading a team of entry level to experienced professionals focused on software development to deliver the business units product according to required specifications. This role supports cross-functional teams to innovate the Software Development Life Cycle (SDLC) for proper estimations, outputs, and architecting scalable solutions. Essential Duties & Responsibilities: Sets goals and objectives for team members for achievement of operational results Typically manages a department or small unit that includes multiple teams - Total ticketing, PSA Foundation Experience and knowledge of AI based (Agentic) development, vision of outcome we can get from the AI development. Drive adoption of AI in engineering workflows and product capabilities Identify opportunities to improve productivity using automation and AI Lead modernization initiatives, including API-first and platform-led architecture Define and execute engineering strat
Applying for this Director, Software Engineering role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about ConnectWise?
Real rants from real employees. Read before you apply.