Mastercard
Director,SmallandMediumBusinessPaymentTransformation
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“Director, Small and Medium Business Payment Transformation at Mastercard. Skills: Payment transformation, SMB market, Card adoption strategy. Define SMB card conversion strategy. Identify target segments”
What You'll Achieve.
Increase card acceptance, usage, and share of wallet; Drive sustained behavior change; Achieve adoption and spend growth
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Deep understanding of SMBs, Operate with pace, Shift legacy payment flows, Connect customer needs to business outcomes, Lead through influence, Balance quantitative insight with qualitative understanding, Accountability for outcomes
What You'll Do.
Define SMB card conversion strategy
Identify target segments
Build multi year roadmap
Lead initiatives to increase card adoption
Partner with Product to shape offerings
Collaborate with Sales
and scale initiatives
Track competitive and fintech trends
Translate insights into value propositions
Align stakeholders across departments
How You'll Work.
Team & Collaboration
Product; Marketing; Analytics; Risk; Operations; Technology; Sales; Channels; Partnerships
Communication Scope
Senior leadership communication
Process & Methodology
Roadmap planning
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director, Small and Medium Business Payment Transformation ### The Director, SMB Card Adoption & Payment Transformation will be responsible for accelerating the long term shift of small and medium businesses from cash, check, and ACH payments to card based payment solutions. This role will set and execute the strategy to increase card acceptance, usage, and share of wallet across priority SMB segments by translating customer needs, market trends, and data insights into scalable growth initiatives. Key Responsibilities • Define and own the SMB card conversion strategy focused on replacing cash, check, and ACH flows with card based solutions. • Identify target segments, industries, and use cases with the highest potential for card substitution. • Build and maintain a clear multi year roadmap aligned to SMB and payments growth priorities. Growth & Commercial Execution • Lead initiatives that increase card adoption, activation, and spend at scale. • Partner with Product to shape offerings that address SMB needs such as cash flow, controls, reconciliation, and ease of use. • Collaborate with Sales, Channels, and Partnerships to embed card led strategies into acquisition and portfolio management. • Pilot, measure, and scale initiatives that drive sustained behavior change. Customer & Market Insight • Leverage data, research, and SMB feedback to understand payment behaviors and switching barriers. • Track competitive and fintech trends impact
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