Mastercard
payments
DirectorRiskManagement
“Director- Risk Management at Mastercard. Skills: CRM strategy and roadmap, customer credit analysis and underwriting, formulating risk mitigation approach, developing risk management solutions for new products, engaging regulators. own and manage the CRM initiatives for Europe while ensuring they are scalable across other regions. Leading the end-to-end governance and delivery of complex, cross-functional CRM initiatives across Europe — from scoping and stakeholder alignment through to implement”
Industry & Context.
Ability to think outside the box and identify potential sources of risk and provide solutions; analytical and problem-solving skills
What They're Looking For.
Must Have
Graduate degree in business, finance or a related discipline, Experience in credit risk assessment, financial statements analysis, management is a experience, Experience in leading complex, cross functional initiatives or programmes end to end, from scoping and prioritisation through implementation and ongoing oversight, Ability to manage a portfolio of risk initiatives, balancing priorities, dependencies and resources, Commercial mindset to with sound judgement to balance between risk and reward in support of sustainable customer growth, Ability to think outside the box and identify potential sources of risk and provide solutions, analytical and problem-solving skills, negotiation and influencing skills, including at the very senior management levels, Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information, Excellent written and verbal English communication skills
Nice to Have
knowledge of the banking sector, knowledge of the European payments regulation landscape are a plus
What You'll Do.
own and manage the CRM initiatives for Europe while ensuring they are scalable across other regions
Leading the end-to-end governance and delivery of complex
cross-functional CRM initiatives across Europe — from scoping and stakeholder alignment through to implementation and post-launch monitoring
Establishing and maintaining a programme-level view of CRM priorities
and risks across the European portfolio
with regular reporting and clear escalation paths to the Head of CRM
Driving initiative prioritisation and resource allocation decisions in partnership with the Head of CRM
ensuring team capacity is directed at the highest-impact workstreams
Partnering with senior stakeholders to embed CRM initiatives into wider business processes
ensuring alignment with CRM strategy and effective translation of strategic objectives into day to day execution
Developing and maintaining CRM playbooks
and operating procedures that can be scaled and replicated across markets
Understanding and partnering to design innovative approaches to cater to customers with different business models
Proactively liaising with CRM Directors and Risk Managers to identify and develop risk mitigants for customers
How You'll Work.
Team & Collaboration
Partnering with senior stakeholders; liaising with CRM Directors and Risk Managers
Communication Scope
Excellent written and verbal English communication skills; negotiation and influencing skills, including at the very senior management levels
Process & Methodology
Leading the end-to-end governance and delivery of complex, cross-functional CRM initiatives, Establishing and maintaining a programme-level view of CRM priorities, dependencies, and risks, Driving initiative prioritisation and resource allocation decisions, Ability to manage a portfolio of risk initiatives, balancing priorities, dependencies and resources
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