Panera
hospitality
Director,RetailOperations
“Director, Retail Operations at Panera. Skills: Retail Operations, People Development, Brand Protection. Deliver world class execution of Panera operational expectations. Translate brand objectives to cafes and associates”
Industry & Context.
Up to 95% travel within the market, Some overnight travel for cafe visits, Out-of-market travel for business needs may be required, Mix of walking/standing during long periods while on cafe visits, Lifting of heavy items or boxes, Desk/office administrative work, Commuting between cafe locations
What They're Looking For.
Must Have
Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports), Excellent communication skills, Self-motivated, Has the ability to build high performing teams through selection, coaching and development, Has coaching skills to continuously develop a team of managers, Is motivational, Can inspire teams to perform at a high level, Create role clarity, Hold leaders at different organization levels accountable, Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint, etc. ), Proficient with internet-based and complete other basic computer functions, Must have a work ethic, Ability to work long and unusual hours
Nice to Have
Multi-unit experience or related experience, Some college education/certification or related experience
What You'll Do.
Deliver world class execution of Panera operational expectations
Translate brand objectives to cafes and associates
Lead and develop leaders
Deliver great experiences to associates and guests
Create loyalty with team members and guests
Create value in the market
Deliver profit growth
Create the strategy and vision for the market
Achieve execution of all Panera standards
Achieve key business results
Coach cafe management teams
Develop cafe management teams
Hold cafe management teams accountable
and communicate business priorities
Act as an SME of Panera’s operating systems
Champion achieving results
Implement and sustain management of all new products
Implement and sustain management of all new processes
Implement and sustain management of all new programs
Be a proactive partner
Work cross-functionally with market and region-level support
Create discipline around channel execution
Provide resources to cafes
Ensure right processes and behaviors are practiced
Deliver on market’s established goals
Protect Panera’s brand identity and purpose
Unlock and build capabilities of cafe management teams
Unlock and build performance of cafe management teams
Create the market’s People strategy
Maintain a pipeline of talent
Elevate employee performance
Elevate employee capability
Ensure cafes comply with all established operational standards
Ensure cafes comply with all policies
Ensure cafes comply with federal and state employment laws
Ensure cafes comply with employment safety laws
Ensure cafes comply with food safety laws
Ensure cafes comply with workplace safety laws
Ensure cafes foster and maintain an inclusive work environment
Ensure cafes foster and maintain an engaging work environment
How You'll Work.
Team & Collaboration
Cross-functionally with market and region-level support (Operations, HR, business development, etc.); Collaborate with cafe management teams; Collaborate with leaders at different organization levels
Communication Scope
Excellent communication skills; Leverage communication skills to influence others
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