AMBSE
Director,RetailOperations
“Director, Retail Operations at AMBSE. Skills: Retail operations, Multi-location management, Inventory management, Event retail execution. Own day-to-day operations across all AMBSE retail locations. Ensure each environment meets brand, safety, and service”
What You'll Achieve.
Ensure each environment meets brand, safety, and service standards; Hold each accountable to sales performance, operational compliance, and fan experience standards; Optimize coverage against game day and event calendars; Ensure shrink is tracked, reported, and addressed; Ensure all event retail locations are set, approved, and operational before gates; Monitor performance and fan experience in real time during events; Own deployment timelines, staff training, performance validation, and ongoing system integrity; Develop the SOPs, workflows, and training programs required for the system to perform as designed across stores and warehouse; Ensure systems are operational, issues are escalated and resolved quickly, and technology continuously meets business needs; Track and report key operational KPIs — sales by location, shrink, and event performance — on a regular cadence to the VP of Retail; Identify cost and process improvement opportunities across the retail ops infrastructure
Industry & Context.
Continuous improvement
Available to work select nights, weekends, game days, and major events
What They're Looking For.
Must Have
Bachelor's degree in Business, Retail Management, Operations, or related field, 10+ years of experience in retail operations, Meaningful tenure in an in-venue, stadium, or high-volume event retail environment, Proven track record managing multi-location retail teams, Experience owning warehouse operations, Experience owning inventory management, Experience owning seasonal hiring cycles, Hands-on experience implementing or managing retail technology systems, Available to work select nights, weekends, game days, and major events
Nice to Have
POS, RFID, or inventory management platforms strongly preferred, Familiarity with sports retail, licensed product environments, or large-scale venue operations strongly preferred
What You'll Do.
Own day-to-day operations across all AMBSE retail locations
Ensure each environment meets brand
Lead and develop a team of store managers
Hold each accountable to sales performance
operational compliance
Establish and enforce store operating procedures
Establish and enforce opening and closing protocols
Establish and enforce loss prevention standards across all
Partner with the VP of Retail & Merchandising
and staffing models across
Lead seasonal and event-based hiring cycles
Manage workforce planning
and training for contract
Partner with HR on recruiting pipelines
compensation benchmarking
Build and maintain training programs that ensure all
Manage the relationship with contract retail staffing partners
Oversee warehouse operations including receiving
Own cycle count cadence and annual physical inventory
Ensure shrink is tracked
Partner with the merchandising & buying team to
Maintain inventory management systems
Ensure all teams are operating within established receiving
Lead event retail planning and execution for all
Serve as the main retail point of contact
Own pre-event preparation checklists
Own staff deployment plans
Own post-event wrap reporting
Ensure all event retail locations are set
Monitor performance and fan experience in real time
Lead the enterprise-wide implementation of AMBSE's new POS
Own deployment timelines
performance validation
Own implementation and enterprise adoption of YellowDog inventory
and training programs required
Maintain dotted-line oversight of the POS/Tech Analyst
Ensure systems are operational
issues are escalated and
Partner with the Senior Accountant on retail store
Track and report key operational KPIs — sales
Identify cost and process improvement opportunities across the
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management; Buying; Marketing; Venue ops; Senior leadership; HR; Merchandising; Finance
Communication Scope
Clear; Direct; Effective
Process & Methodology
Process management, Resource planning
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