CGH Medical Center
Healthcare
Director,QualityResources
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“Director, Quality Resources at CGH Medical Center. Skills: Quality assurance, Patient safety, Performance improvement, Patient experience. Direct quality and performance improvement program. Oversee patient experience program”
What You'll Achieve.
Improve clinical outcomes; Enhance value; Minimize patient harm; Prevent unnecessary readmissions; Reduce overuse of testing; Reduce overuse of procedures; Reduce costs
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor’s degree in nursing or healthcare related area, Master’s degree in healthcare related field or business within three years, Three years of healthcare experience managing multiple functions, Knowledge of hospital clinical operations related to patient safety and quality, Experience in infection control or regulatory affairs, Certified Professional in Healthcare Quality (CPHQ) within two years, Knowledge of performance improvement theory and statistical analysis, Knowledge of healthcare regulatory standards, Experience facilitating and leading PI teams, Excellent interpersonal skills, Excellent organizational skills, Excellent oral communication skills, Excellent written communication skills, Computer literacy, Operation and software application use
Nice to Have
Certifications in Infection Control, Certifications in Patient Safety
What You'll Do.
Direct quality and performance improvement program
Oversee patient experience program
Foster cross-functional relationships
Improve clinical outcomes
Minimize patient harm
Supervise Quality Services department activities
Plan Quality Services department activities
Implement Quality Services department activities
Oversee Patient Safety program
Oversee Performance Improvement program
Oversee Infection Prevention and Control program
Oversee Medication Safety Programs
Oversee Medical staff Peer review
Oversee Medical Staff Library
Oversee Cancer Care Program
Oversee Patient Experience program
Oversee Joint Commission compliance
Represent functional areas to organization
Oversee quality measurement
Oversee external reporting
Oversee quality improvement
Oversee high reliability
Oversee infection control program
Oversee patient safety program
Oversee incident reporting
Oversee root cause analyses
Oversee sentinel event reporting
Oversee failure mode analyses
Oversee systems design
Oversee failure modes and effects analysis
Oversee proactive staff training
Oversee proactive staff education
Drive organization to improve value
Prevent unnecessary readmissions
Reduce overuse of testing
Reduce overuse of procedures
Provide quality educational programs
Provide safety educational programs
Maintain regulatory standards for QAPI Program
Maintain accreditation standards for QAPI Program
Maintain infection control standards
Maintain medication safety standards
Maintain patient safety standards
Maintain leadership standards
Maintain cancer registry standards
Maintain performance improvement standards
Develop budget for Department
Monitor budget for Department
Ensure appropriate staff
Ensure appropriate space
Ensure appropriate equipment
Ensure appropriate resources
Meet basic job requirements for managerial positions
How You'll Work.
Team & Collaboration
Cross-functional relationships; System-wide relationships; Multidisciplinary teams
Communication Scope
Oral communication; Written communication
Process & Methodology
Performance improvement methodology
Full Job Description
**Our growth is creating great opportunities!** Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. _**Shift**_ Days, Salaried ** _Scheduled Weekly Hours_** 40 ** _POSITION PURPOSE_****:** The Director of Quality/Patient Safety/Patient Experience is directly responsible for the quality and performance improvement program (QAPI) for the hospital and clinics as well as the Patient Experience program. The director will foster cross-functional and system-wide relationships beyond the department of quality and patient safety to be successful in a highly multidisciplinary and complex role. **_ESSENTIAL FUNCTIONS_****:** * The Quality/Patient Safety/Patient Experience directs, oversees, plans, coordinates and evaluates a comprehensive program to improve clinical outcomes, enhance value, and minimize patient harm. * Accountable for the supervision, planning, and implementation of activities of the Quality Services department to include; Patient Safety, Performance Improvement, Infection Prevention and Control, Medication Safety Programs, Medical staff Peer review, Medical Staff Library and Cancer Care Program, Patient Experience and Joint Commission compliance. * The Director also represents these functional areas to the organization during medical staff, Board meetings and to outside governing bodies. * Oversees all aspects of the quality program, including quality measurement, external reporting, quality improvement, and high reliability. * Oversees the infection control program and the patient safety program, including incident reporting, root cause analyses, sentinel event reporting, failure mode analyses, systems design, failure modes and effects analysis, and proactive staff training and education. * Drives the
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