Airbus Americas Customer Services, Inc.
aerospace
Director,ProgramsSupport&Engineering
“Director, Programs Support & Engineering at Airbus Americas Customer Services, Inc.. Skills: Fleet Management, In-Service Engineering, Technical Data Support. Manage team of Fleet Efficiency managers. Provide supervision and guidance”
Industry & Context.
Define mitigations for regional issues; Propose necessary actions; Analyze fleet in-service data; Identify top drivers; Identify emerging fleet issues; Agree on a dedicated action plan; Evaluate Airlines and MRO maintenance and engineering practices; Identify areas to be enhanced
30% Domestic and International travel required
What They're Looking For.
Must Have
Bachelor's degree in engineering, aeronautical studies or aircraft systems, More than 10 years’ minimum experience in airline maintenance & engineering activities, Knowledge of airline engineering, Knowledge about airlines’ organization and operation, Good knowledge of customer needs in terms of maintenance & engineering operational activities, Experienced in working with Electronic Data Processing systems, people management skills and ability to manage a large team, Proven high motivation and flexibility skills to work in a high-demanding environment, Excellent presentation skills, Excellent coordination and people skills to deal with customers, employees and industry partners, Autonomous, ability to take initiative, customer focused, Works well in a collaborative team environment, Present a professional appearance as generally accepted in the business and aerospace environment, Mature interpersonal skills, strong, polished communication abilities, Have analytic and/or technical understanding
Nice to Have
Masters or MBA preferred, Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus, Experience in technical service/support field/aircraft fleet reliability is a plus
What You'll Do.
Manage team of Fleet Efficiency managers
Provide supervision and guidance
Monitor and recommend fleet performance improvements
Define mitigations for regional issues
Support Programs and Customer Services organizations
Promote fleet performance tools
Cooperate with authorities
Monitor fleet performance
Propose necessary actions
Build up partnership with customers
Gather operational/maintenance/airworthiness requirements
Ensure safety of in-service fleet
Provide expertise to Safety organizations
Evaluate maintenance and engineering practices
Identify areas to be enhanced
Act as regional focal point
Coordinate fleet review activities
Prioritize regional fleet issues
Organize expert forums
Support activity to improve performance
Analyze fleet in-service data
Identify emerging fleet issues
Prepare and manage Reviews
Produce Fleet Performance Dashboards
Contribute to conferences
Contribute to Technical Review Meetings
Act as regional focal point
Promote available solutions
Provides Technical Data familiarization course
analyzes customer feedback needs
Ensures regular communication
Communicates/Coordinates with HQ
Answer Technical Data queries
Support local Airbus teams
Perform market analyses
Prospect identification
Implement service strategy
Promote services internally
Promote services externally
Ensure full management of sales campaign
Perform contractualisation
Contract administration
Ensure full knowledge of upcoming services
Ensure full knowledge of technical evolutions
Coordinate contributions of colleagues
Coordinate contributions of other teams
Coordinate contributions of subcontractors
Ensure consistent internal communication
Ensure consistent external communication
Coordinate team’s contribution
Coordinate regional feedback
Share regional specificities
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with Regional & Central Program Support teams; Collaborate with Engineering support; Works well in a collaborative team environment; Coordinate contributions of colleagues, other teams and subcontractors; Coordinate Maintenance & Engineering team’s contribution for specific activities; Share key messages and lines to take according to business line strategy, main initiatives or projects
Communication Scope
Excellent presentation skills; Excellent coordination and people skills; Mature interpersonal skills; Strong, polished communication abilities; Ensures regular communication towards operators; Communicates/Coordinates with the Airbus Headquarter organization; Ensure consistent internal and external communication in the region; Share key messages and lines to take
Process & Methodology
Manage a large team, Manage sales campaign, Contract administration
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