Airbus Americas Customer Services, Inc.
Director,ProgramsSupport&Engineering
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“Director, Programs Support & Engineering at Airbus Americas Customer Services, Inc.. Skills: Fleet Management, In-Service Engineering, Technical Data Support. Manage team of Fleet Efficiency managers. Provide supervision and guidance”
Industry & Context.
Ability to take initiative; Analyze fleet in-service data to identify top drivers and emerging fleet issues; Define mitigations for regional issues
30% Domestic and International travel required
What They're Looking For.
Must Have
Bachelor's degree in engineering, aeronautical studies or aircraft systems, More than 10 years’ minimum experience in airline maintenance & engineering activities, Knowledge of airline engineering, Knowledge about airlines’ organization and operation, Good knowledge of customer needs in terms of maintenance & engineering operational activities, Experienced in working with Electronic Data Processing systems, people management skills and ability to manage a large team, Proven high motivation and flexibility skills to work in a high-demanding environment, Excellent presentation skills, Excellent coordination and people skills to deal with customers, employees and industry partners, Autonomous, ability to take initiative, customer focused, Works well in a collaborative team environment, Present a professional appearance as generally accepted in the business and aerospace environment, Mature interpersonal skills, strong, polished communication abilities, Have analytic and/or technical understanding
Nice to Have
Masters or MBA preferred, Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus, Experience in technical service/support field/aircraft fleet reliability is a plus
What You'll Do.
Manage team of Fleet Efficiency managers
Provide supervision and guidance
Monitor and recommend fleet performance improvements
Define mitigations for regional issues
Support Programs and Customer Services organizations
Promote fleet performance tools
Cooperate with authorities
Monitor fleet performance
Propose necessary actions
Build up partnership with customers
Gather operational/maintenance/airworthiness requirements
Ensure safety of in-service fleet
Provide expertise to Safety organizations
Evaluate maintenance and engineering practices
Identify areas to be enhanced
Act as regional focal point
Coordinate fleet review activities
Prioritize regional fleet issues
Organize expert forums
Support activity to improve performance
Analyze fleet in-service data
Identify emerging fleet issues
Prepare and manage reviews
Produce Fleet Performance Dashboards
Contribute to conferences
Act as regional focal point
Promote available solutions
Provides Technical Data familiarization course
analyzes customer feedback
Ensures regular communication
Answers Technical Data queries
Support local Airbus teams
Perform market analyses
Prospect identification
Implement service strategy
Promote services internally
Promote services externally
Ensure full management of sales campaign
Perform contractualisation
Contract administration
Ensure full knowledge of upcoming services
Coordinate contributions of colleagues
Ensure consistent internal and external communication
Coordinate team’s contribution for activities
How You'll Work.
Team & Collaboration
Works well in a collaborative team environment; Close interface with SB interfaces; Coordinate contributions of colleagues, other teams and subcontractors; Coordinate Maintenance & Engineering team’s contribution
Communication Scope
Excellent presentation skills; Excellent coordination and people skills; Mature interpersonal skills; strong, polished communication abilities; Ensures regular communication towards operators; Communicates/Coordinates with the Airbus Headquarter organization; Consistent internal and external communication
Process & Methodology
Ensure full management of sales campaign to meet regional revenue targets
Full Job Description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [[email protected]](mailto:[email protected]) * [Notice: Know Your Rights: Workplace Discrimination is Illegal](https://kairosservicesinc.com/wp-content/uploads/2022/11/22-088_EEOC_KnowYourRights.pdf) * [Notice: Pay Transparency Nondiscrimination](https://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) (English) * [Aviso: Transparencia en el Pago No Discriminación](https://kairosservicesinc.com/wp-content/uploads/2025/07/federal-contractor-pay-transparency-spanish.pdf) (Spanish) ****Job Description:**** This role is in the US-based Fleet Efficiency & Engineering team, which is the US extension of the worldwide Fleet Efficiency (SB) organization. The jobholder’s main responsibility is the overall management of a team composed of Fleet Efficiency managers, Technical Data regional managers, and other hosted functions. **Primary Responsibilities:** _Fleet Management._ The job holder is responsible for providing supervision, support and guidance for Fleet Efficiency Managers performing the following role: * Monitor and make recommendation improve fleet performance * Define mitigations for regional issues in North America and follow up final fix availability, with close link with SB program team * Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities * Promote fleet performance tools and support to North American customers utilizing the regional industry group network (Example: Airlines For America) * Cooperate with authorities, monitor fleet performance of the Americas customers in respect of safety, reliability and economics, and propose necessary actions. * Provide oversight and guidance
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