R/GA
Director,ProgramManagementMENA
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“Director, Program Management MENA at R/GA. Skills: Program management, Delivery leadership, Client relationships, Operational architecture. Partner with MENA Business Lead. Architect new engagements”
What You'll Achieve.
Ship ambitious work; Balance delivery quality; Balance commercial outcomes; Balance client relationships; Deliver on budget; Clients invoiced correctly; Elevate delivery outcomes
Industry & Context.
Solve any problem; Read margin; Read scope creep; Read risk
On-the-ground presence, Travel within MENA region
What They're Looking For.
Must Have
Significant agency experience, $1M+ engagements end-to-end, Mastery of project management methodologies, Mastery of production infrastructure, Experience setting up engagements, Experience running engagements, Mastery of modern project management tools, Mastery of resourcing tools, Financial literacy, Forecasting, Utilization, Margin reporting, SOW structuring, Experience managing distributed teams, Experience managing freelance networks
Nice to Have
Experience setting up commercial frameworks, Experience setting up operational frameworks, Delivery experience within UAE government, Delivery experience within KSA government, Delivery experience within UAE financial services, Delivery experience within KSA financial services, Deep cultural fluency for Gulf business context, Passion for mentoring production talent
What You'll Do.
Partner with MENA Business Lead
Architect new engagements
Shape cross-functional teams
Align project work with regional leadership
Set up every engagement for success
Define delivery shape
Define commercial model
Oversee Senior Producers running projects
Hold bar on creative quality
Hold bar on technical quality
Provide air cover when needed
Run work yourself on key accounts
Run work yourself where no Senior Producer
Handle day-to-day execution
Act as bridge between project team
Act as bridge between Executive Director MENA
Act as bridge between client
Keep everyone aligned
Reshape delivery mid-project
Reshape team mid-project
Manage account financial health
Negotiate statements of work
Oversee project financials
Ensure work delivered on budget
Ensure clients invoiced correctly
Run client procurement portals
Run vendor registration
Run supplier onboarding
Run compliance for UAE accounts
Run compliance for KSA accounts
Hold delivery-side client relationship
Be senior delivery contact
Identify growth on every account
Develop growth on every account
Translate delivery insights into conversations
Build credible delivery plans
Build executable delivery plans
Build costs for new business
Build resourcing models for new business
Lead junior delivery managers
Mentor junior delivery managers
Manage junior delivery managers
Lead freelance partners
Mentor freelance partners
Manage freelance partners
Define AI-powered ways of working
Define delivery workflows
Define resource modeling
Define quality assurance practices
Align ways of working with EMEA
Align tools with EMEA
Align standards with EMEA
Represent R/GA in person
Represent R/GA on the ground
How You'll Work.
Team & Collaboration
Cross-functional teams; Regional leadership; Project team; Executive Director MENA; Craft leads; Distributed teams; Freelance networks; EMEA Production leadership
Communication Scope
Client relationship; VP level communication; C-level communication; Translate up; Translate down
Process & Methodology
Program management, Delivery, Roadmap, Schedules, Scoping, Change orders, Forecasting, Utilization, Margin reporting, SOW structuring
Full Job Description
Director, Program Management MENA Region - based in UAE / Hybrid ABOUT R/GA R/GA is a creative innovation company for the intelligence age. We harness design and technology to create more valuable experiences for people and brands. We are a company of reinvention: we evolve as technology reshapes the world, and we help our clients do the same. Our team is a mix of specialists working at the intersection of brand design, experience design, technology, and communications. We work hybrid, both in the studio and online in MENA, EMEA, and globally, bringing together the leading minds of our specialist crafts to solve any problem. THE ROLE We are looking for a Director, Program Management, MENA to lead the production and delivery operation of R/GA MENA. This is a senior leadership role for a confident delivery leader who has shipped ambitious work and can balance delivery quality, commercial outcomes, and client relationships seamlessly. You will work closely with the Executive Director, MENA to set up engagements, shape teams, and bridge project work with both clients and regional leadership. You will report into the Head of Program Management, EMEA on functional and technical growth, and into the Executive Director, MENA on regional, client, and personal growth. The ideal candidate operates with confidence at VP and C-level on engagements that include rebrands, new venture creation, and digital innovation programs built for the intelligence age. You are equally comfortable shaping a pitch, setting up a project, directing a team, and calling on the right craft leads at the exact right moment. Senior Producers run the work day-to-day on most engagements. As Director, you will set each project up, define the operational shape and the team, and ensure the Senior Producers are running it flawlessly. You will act as the bridge between the project team, leadership, and the client. Crucially, this is a hybrid player-coach role: where there is no Senior Producer in place, you wi
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