Five9
tech
Director,ProgramManagement
“Director, Program Management at Five9. Skills: Program Management, Enterprise Execution, Delivery Capabilities. Standardize and implement project management tools. Establish repeatable communication strategy frameworks”
What You'll Achieve.
Clear, transparent portfolio visibility with proactive risk management; Improved predictability in delivery timelines and outcomes; A PM team operating as strategic advisors; Scalable, right-sized governance that enables speed and accountability; Standardized, repeatable playbooks that drive consistent execution excellence; Delivery success defined by business impact; Thoughtful adoption of agile, hybrid, and adaptive methodologies
Industry & Context.
navigating ambiguity; balance governance with agility; analytical instincts
What They're Looking For.
Must Have
8–12+ years leading enterprise delivery, PMO, or portfolio management functions, Proven experience in transforming a PMO in hyper-growth, high tech organizations, background in agile, hybrid, and scaled delivery models, Proven track record managing cross-functional programs in hybrid/agile environments, People management experience leading global team members
What You'll Do.
Standardize and implement project management tools
Establish repeatable communication strategy frameworks
Develop and implement KPI frameworks
Manage project and program management capacity planning
Define end-to-end delivery standards
Serve as an escalation point for PMO team members
Partner with senior BT leadership
and strategic insights
How You'll Work.
Team & Collaboration
Partner with senior BT leadership to drive continuous improvement; Manage cross-functional programs
Communication Scope
Establish repeatable communication strategy frameworks for stakeholders; Provide transparency on project health, progress, risks, and outcomes; Deliver proactive, concise, and strategic insights
Process & Methodology
program management, portfolio management, enterprise delivery, PMO leadership, delivery processes, project execution, stakeholder alignment, scope definition, planning discipline, technical feasibility validation, resource planning, budgeting, milestone tracking, timeline management, risk management, dependency management, blocker management, agile methodologies, hybrid methodologies, adaptive methodologies
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