Coupang
commerce
Director,Product&ProgramManagement
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“Director, Product & Program Management at Coupang. Skills: product ownership, strategy formulation, execution planning, stakeholder alignment, defining success metrics, launching products, measuring impact, KPI definition, OKR definition, program and operations management, driving partnerships, seller experience innovation, problem-solving, competitive landscape analysis, product requirement gathering, roadmap oversight, mentoring product managers, mentoring program managers, mentoring operation”
What You'll Achieve.
wow our customers; make shopping, eating, and living easier than ever; disrupting the multi-billion-dollar commerce industry; launch new services; drive new initiatives and innovations; make a hands-on impact; create an epic experience; build the future of commerce; drive the OKRs in your area; deliver planned product features; meet OKRs
Industry & Context.
solving recurring issues; analytical skills; problem-solving
apply with your Coupang e-mail address
What They're Looking For.
Must Have
13+ years in a senior position inside a business or in product management, operations/program management, strategic consulting, pricing, or revenue management., leadership experience with a history of launching and managing products and dealing with ambiguity and complexity and running regular metric reviews and mechanisms to deepdive for growth blockers., verbal and written communication abilities., Ability to collaborate with both technical and non-technical people and present with assurance to all levels of the organization., Expertise presenting insights to leadership and other stakeholders after evaluating huge datasets., Proven track record of leading company and roadmap strategy while handling conflicting goals., Knowledge of a product's tradeoffs and feature delivery from beginning to end., Bachelor's degree.
Nice to Have
MBA from Top ranked Business school, Ability to deal with ambiguity in a fast-paced work environment with changing priorities., In-depth expertise in fulfillment and warehouse services as well as online retail., Bias for action and getting results attitude., Bilingual Chinese - English
What You'll Do.
own and drive your product area from start to finish
identify opportunities
formulate strategies and the execution plan
define success metrics
launch and measure the impact
independently define and own the KPIs that drive the OKRs in your area
own program & operations' teams in your org which will be responsible for cross-border supply chain execution
driving partnerships with service providers
understanding seller experience supply chain needs and opportunities to innovate
solving recurring issues that sellers might be facing using process or product interventions
Analyze the competitive landscape
identify areas where the overall experience may be improved
gather product requirements from customers and business stakeholders
craft a story around your ideas and execution plan and drive alignment
oversee the product roadmap and assign priorities depending on the impact to the business
Manage every step of the product lifecycle
including use case definition
Train up-and-coming product
program and operations managers and assist them in carrying out the crucial tasks assigned as part of the team's overall OKRs.
Establish working relationships with stakeholders from the customer
and UX design communities to guarantee planned product features are delivered and OKRs are met.
How You'll Work.
Team & Collaboration
align stakeholders; socialize your plan; work with various stakeholders to bring them together around common objectives; engaging with technical software development teams; collaborative, creative, analytical, and quick-paced atmosphere; Collaborate with both technical and non-technical people; Establish working relationships with stakeholders from the customer, business, and UX design communities
Communication Scope
verbal and written communication abilities; outstanding communication tactics; comfortable with executive-level evaluations; create documents for top executives; present with assurance to all levels of the organization; presenting insights to leadership and other stakeholders
Process & Methodology
program management, execution plan, strategy, roadmap management, product lifecycle management, project execution
Full Job Description
Please complete the attached Internal Transfer Request Form and submit. Please make sure to apply with your Coupang e-mail address. Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview: As a Director of Product, you will own and drive your product area from start to finish. You will identify opportunities, formulate strategies and the execution plan, align stakeholders, socialize your plan, define success metrics, and finally implement, launch and measure the impact. You will independently define and own the KPIs that drive the OKRs in your area. You will also own program & operations' teams in your org which will be responsible for cross-border supply chain execution - including but not limited to : driving partnerships with service providers, understanding seller experience supply chain needs and opportu
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