Director,ProductManagement

## Accountabilities Define and lead the product vision, roadmap, and execution strategy for platform services, APIs, and developer infrastructure powering a large-scale contact center ecosystem Drive the evolution of the product into modular, AI-native, and decomposable platform components aligned with long-term architecture strategy Own end-to-end product delivery, ensuring strong alignment between roadmap priorities, engineering execution, and business outcomes Lead, mentor, and develop a team of Product Managers, fostering a culture of technical excellence, ownership, and continuous improvement Champion world-class developer and customer experiences through improvements in APIs, SDKs, documentation, and tooling Collaborate closely with Engineering, Architecture, Design, and Go-To-Market teams to deliver scalable and resilient platform capabilities Act as a key leadership figure within the India site, contributing to organizational culture, talent development, and cross-team alignment Requirements: 10+ years of product management experience, including at least 4+ years in a leadership role managing platform or infrastructure product teams Proven experience building and scaling platform products such as APIs, developer tools, or cloud-native SaaS infrastructure Strong technical depth with the ability to engage in architectural discussions and evaluate trade-offs in distributed systems Experience working on multi-tenant SaaS platforms at scale Background in Contact Center (CCaaS) or Customer Engagement Platform (CEP) domains preferred Demonstrated success in hiring, leading, and mentoring high-performing Product Management teams Strong communication and stakeholder management skills across global, cross-functional teams Familiarity with AI-driven systems, Voice AI, or agentic frameworks is a strong advantage Bachelor’s degree or equivalent practical experience in a relevant field Benefits: Competitive executive-level compensation package aligned with experience Perf