Twilio
Technology
Director,ProductManagement
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“Director, Product Management at Twilio. Skills: Product strategy, Platform products, Team management. Define product roadmap. Build product roadmap”
What You'll Achieve.
Deliver robust capabilities; Deliver scalable capabilities; Deliver forward-looking capabilities
Industry & Context.
Occasional travel
What They're Looking For.
Must Have
10+ years product management experience, 4+ years manager leading platform teams, Develop and manage platform products, Technical acumen, 5+ years SaaS and cloud platforms, Contact Center (CCaaS) experience, Hire, manage, and mentor PMs, Bachelor's Degree or equivalent work experience
Nice to Have
Familiarity with Voice AI, Familiarity with Agentic frameworks, Familiarity with AI in Contact Center, Excellent written communication skills, Excellent verbal communication skills, Work effectively across time zones
What You'll Do.
Define product roadmap
Build product roadmap
Execute product roadmap
Lead evolution of Twilio Flex
Provide clear ownership
Manage roadmap execution
Champion customer experience
Drive improvements in APIs
Drive improvements in SDKs
Drive improvements in documentation
Drive improvements in tooling
Collaborate with Engineering
Collaborate with Architecture
Collaborate with Design
Collaborate with Go-to-Market
Guide working experience
Shape working experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Go-to-Market teams; Engineering teams; Architecture teams; Design teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Roadmap execution
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director, Product Management. About the job Twilio is looking for a Director, Product Management, to help deliver on our strategic vision for the Twilio Flex product that is part of the Twilio Platform. In this role, you will be responsible for the features, UI, APIs, Agentic approach, and documentation that powers the Flex product ecosystem. You will help define and drive the roadmap that enables internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions on Twilio. As a strategic leader, you collaborate closely with other product leaders, Engineering, Architecture, and Go-To-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. As a leader and manager, you will manage and lead a team of strong individual Product Managers. And finally, as a key leader of the Twilio India location, you will help guide and shape the working experience of hundreds of other Twilions as you partner with senior leadership in Bangalore, India. Responsibilities In this role, you’ll: Define, build, and execute a comprehensive product roadmap for the foundational services, APIs,
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