NICE
AI-powered customer experience
DirectorProductManagement
“Director Product Management at NICE. Skills: product vision, product strategy, AI/ML product development, contact center / CX technology, leading cross-functional teams. own the product vision and strategy for how AI agents augment human agents in the contact center and beyond. translate emerging research into product opportunities”
What You'll Achieve.
delivering measurable business outcomes; deliver exceptional outcomes
Industry & Context.
What They're Looking For.
Must Have
10+ years in product management, 5+ years in a senior or director-level role at a SaaS or enterprise software company, Deep domain expertise in contact center / CX technology, or adjacent enterprise AI products, Demonstrated experience shipping AI/ML-powered products at scale, ideally involving LLMs, copilots, or intelligent assistants, technical fluency: comfortable engaging with engineering teams on architecture, model selection, RAG pipelines, and system integration, Track record of leading cross-functional teams through ambiguity and delivering measurable business outcomes, Excellent executive communication skills
Nice to Have
Experience with agentic AI frameworks, multi-agent orchestration, or autonomous workflow products, Familiarity with contact center ecosystems: IVR, ACD, WFM, QM, interaction analytics, Prior involvement in platform product strategy (API-first, extensibility, ecosystem/partner plays), Experience leading product teams through rapid growth, acquisitions, or product pivots
What You'll Do.
own the product vision and strategy for how AI agents augment human agents in the contact center and beyond
translate emerging research into product opportunities
How You'll Work.
Team & Collaboration
lead a cross-functional team spanning R&D; comfortable engaging with engineering teams on architecture, model selection, RAG pipelines, and system integration
Communication Scope
Excellent executive communication skills; ability to simplify complex technical narratives for senior leadership and customers
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