Mastercard
payments
Director,ProductDevelopment,MastercardExperienceCenter
“Director, Product Development, Mastercard Experience Center at Mastercard. Skills: Product Development, Customer Experience Management, Stakeholder Management, Content Curation and Delivery, Strategic Communication. Lead onsite management of the MEC, ensuring global consistency in the end-to-end customer experience. Develop and present content across a broad range of subjects”
What You'll Achieve.
Ensure global consistency in the end-to-end customer experience; Unlock new growth and partnership opportunities; Deliver an optimal experience to customers and stakeholders; Articulate Mastercard's leadership position in payments/Fintech, inclusive growth, cybersecurity, data services, and innovation
Industry & Context.
Strategic thinking; Creative problem-solving
Responsible for information security and must abide by Mastercard’s security policies, Ensure the confidentiality and integrity of the information being, Report any suspected information security violation or breach, Complete all periodic mandatory security trainings
What They're Looking For.
Must Have
10+ years of experience in consultative sales, business development, and strategic communications, Exceptional storytelling skills and demonstrated ability to communicate complex ideas clearly and compellingly, excellent written and verbal communication skills, with a portfolio of writing experience, Superior relationship-building skills, Able to work collaboratively, Business and outcome-focused, Highly organized and able to manage multiple priorities, Self-motivated with a track record of delivering success while operating within a fast-paced, team environment
Nice to Have
Design thinking trained and able to facilitate workshops desired
What You'll Do.
Lead onsite management of the MEC
ensuring global consistency in the end-to-end customer experience
Develop and present content across a broad range of subjects
Manage the day-to-day operations of the Experience Centre
ensuring all equipment and the overall physical space is running optimally
Curate and host customers
Deliver presentations on emerging tech
Gather and measure visitor insights and capture evolving customer needs and market learnings
Take a consultative approach and host workshops with clients
Manage experiential activations for special events
Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders
How You'll Work.
Team & Collaboration
Collaborate cross-functionally at a global and regional level; Partner with partners in the Foundry, regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements; Coordination with regional account & sales teams; Partner with regional innovation teams to distribute thought-leadership narratives
Communication Scope
Storytelling; Communicate complex ideas clearly and compellingly; Written communication; Verbal communication
Process & Methodology
Manage multiple priorities
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