Invoca
AI-powered revenue execution platform
Director,ProductDesign
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“Director, Product Design at Invoca. Skills: Product design, AI design, Team leadership. Lead craft, quality bar, creative direction. Ship design for complex initiatives”
What You'll Achieve.
Ship work designers are proud of; Work gets better every cycle; Team's velocity matched to engineering pace
Industry & Context.
Pattern-finding
What They're Looking For.
Must Have
10+ years product design experience, 4+ years leading designers, B2B SaaS or enterprise software experience, Portfolio demonstrates exceptional craft, Portfolio shows strategic scope, Portfolio shows pixel-level execution, Hands-on experience designing AI-powered products, Active evolving practice with AI design tools, Hands-on practice generative research, Hands-on practice evaluative research, Customer interviews experience, Contextual inquiry experience, Usability testing experience, Scrappy validation experience, Comfort operating at boundary of design and development, Designing in code experience, Working alongside engineers in codebase experience, Building model for design handoff experience, Shaped product strategy and direction experience, Experience designing for complex enterprise platforms, Experience with multiple personas, Experience with deep configurability, Articulate design rationale clearly, Give direct feedback with care, Receive feedback with curiosity, Say the hard thing in room
Nice to Have
Background in conversation intelligence, Background in CCaaS, Background in MarTech, Background in AdTech, Background in analytics platforms, Experience evolving design system, Experience building design system, Design system scales across multi-product platform, Public point of view on AI design future
What You'll Do.
Ship design for complex initiatives
grow product designers
Develop people into stronger designers
Review work consistently
Own platform-level UX cohesion
Ensure workstreams add up
Partner with PMs and tech leads
Define how design org operates
Establish design rituals
Establish critique culture
Integrate AI-assisted workflows
Extend operating model beyond design team
Give tech leads patterns
Give engineers patterns
Provide feedback loops
Partner closely with Product Management
Bring AI-first operating model
Close gap between design and engineering
Adopt AI design tools
Adopt AI prototyping tools
Help designers find leverage
Create psychological safety
Experiment without fear
Build design fluency across org
Establish design language
Establish interaction patterns
Establish AI-native paradigms
Operate at boundary of design and development
Partner directly with engineers
Close gap between design intent and product
How You'll Work.
Team & Collaboration
Peer to product leadership; Peer to engineering leadership; Partner with PMs; Partner with tech leads; Partner with engineers
Communication Scope
Articulate design rationale
Full Job Description
About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. With 400+ employees, 2,000+ customers, and $100M+ in revenue, we're building the category-defining platform for AI-driven conversation intelligence — and we're hiring the people who will shape what enterprise software looks like in the AI era. About the Team We're in the middle of a meaningful operating model shift: design-forward PMs and tech leads are increasingly taking ownership of prototyping and design decisions for small- to mid-scale initiatives, which means our design team's highest leverage is on the hardest, most open-ended platform problems. About the Role We're looking for a Director of Product Design to lead the craft, quality bar, and creative direction of the Invoca platform. This is a hands-on leadership role for someone who is happiest designing the hardest, highest-leverage parts of the product and developing a team of designers who consistently ship work they're proud of. This is a player/coach role, and we mean that without qualification. You will personally own and ship design for our most complex and strategically important platform initiatives. You will also manage, coach, and grow a team of strong product designers. You'll do both in the same week, sometimes the same day. We're not looking for someone to manage a design org from a distance. We're looking for someone who ships. You'll set the standard for what "great" looks like at Invoca, ensure every workstream rolls up into a cohesive, modern platform UX, and bring the AI-first design practices that let our team move at the speed of AI-assisted engineering. You won't be a step in a product manager's process, you'll be a peer to product and engineering leadership, generating ideas and opportunities that shape where the product goes next. You'll inherit a talented team. Your first mandate is t
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