Capital One
Financial Services
Director,ProductDesign-AIinExperienceDesign
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“Director, Product Design - AI in Experience Design at Capital One. Skills: Product Design, Strategic Leadership. Build and own roadmaps across AI tooling. Evolve AI-enabled design process”
What You'll Achieve.
Build the Capital One brand; Drive business advantage; Drive innovation; Deliver measurable business value; Deliver experience excellence at scale
Industry & Context.
Problem-Solving; Complex decision-making; Creative thinking
What They're Looking For.
Must Have
8 years of experience in product design
Nice to Have
10+ years of experience in product design, Experience leading a portfolio of work implementing AI processes and tools at scale in a design organization, Experience in a design toolkit that spans product design, service design, and content design, Expertise with AI assistants tools like Claude or Gemini, agentic development like Claude Code, state machine visualizers like Stately, XState, and assistive tools like Windsurf, Experience leading high-impact, highly complex projects from strategy through delivery to market, Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models, Experience working w
What You'll Do.
Build and own roadmaps across AI tooling
Evolve AI-enabled design process
Upskill AI-centric talent across Design
Define the vision of how Design works with
Implement AI in a player-coach role
Partner directly with Senior Executives
Focus on building a roadmap
Establish a definitive future vision for AI integration
Accelerate AI adoption across Experience Design
Architect and scale AI-driven design processes
Scale AI-driven tooling
Define required workforce transformation
Integrate new technical capabilities into operating model
Bridge the gap between high-level innovation and disciplined
Deliver measurable business value
Deliver experience excellence at scale
Elevate the quality of the design practice
Elevate the maturity of the design practice
Oversee use of appropriate tools
Oversee use of platforms
Oversee use of frameworks
Oversee use of design systems
Develop vision stories
Develop high-fidelity designs
Shape product direction
Shape product outcomes
Drive alignment with cross functional executive leaders
Ensure user needs are central to strategy
Solve complex problems
Recognize opportunities where customer needs and business goals
Reinforce importance of collecting diverse customer perspectives
Consider diverse customer perspectives throughout design process
Demonstrate mastery of products
Demonstrate mastery of processes
Demonstrate mastery of customers
Demonstrate mastery of competitors
Demonstrate mastery of industry trends
Predict shifts in products
Shape how Design should engage
Shape how Design should uncover
Shape how Design should solve significant business challenges
Drive cross-functional groups in thinking creatively about potential
Illuminate potential pitfalls
Foster shared build frameworks for complex decision-making
Enable effective debate
Accelerate getting to the right solutions
Connect the dots across the organization
Proactively bring together executive partners
Drive more coherent experiences
Elevate the value of design
Present work to executive leaders
Present work to stakeholders
Model a strategic human-centered approach
Integrate design frameworks
Integrate research insights
Make the complex accessible
Drive strategic direction
How You'll Work.
Team & Collaboration
Cross-functional partners; Cross functional executive leaders; Cross-functional groups; Executive partners
Communication Scope
Executive presentations; Stakeholder presentations
Process & Methodology
Roadmap planning
Full Job Description
Director, Product Design - AI in Experience Design ## About the Job: The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. ## Role Expectations The role is a part of our XD top of house team working closely with the SVP, Chief Design Officer and their Senior Leadership Team. This Director will be responsible for building and owning the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One. With a destination-backed mindset, this leader will play both a strategic role in defining the vision of how Design works with AI and also be a player-coach role model for what it looks like to implement it, day-to-day. Operating at the intersection of high-level strategy and hands-on execution, you will partner directly with Senior Executives across the Product, Engineering, and Design landscape across the experimentation and adoption curve in AI, and focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones. The mission is twofold: to establish a definitive future vision for AI integration and to act as a catalyst for accelerating AI adoption across the Experience Design organization and beyond, balancing both risk and fast-paced innovation. We are looking for a seasoned design veteran who carries the gravitas to influence the C-suite, possesses the organizational rigor of a program lead, and
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