Director,ProcurementOperations&Excellence

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Procurement Operations & Excellence Lead is responsible for driving operational maturity across the global procurement & operations organization. This role owns the strategy, deployment, and continuous improvement of procurement & travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers. How will you make an impact? 1. Operational Excellence & Process Leadership - Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions. - Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations. - Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience. - Standardize operating procedures and methodologies globally across procurement and travel. - Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities. 2. Systems, Tools & Digital Procurement - Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense mana