Company

DirectorProcessExcellenceandTransformation

₹35–60L ~AI est. Bengaluru, Karnataka, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director Process Excellence and Transformation. Skills: Process transformation, Operational excellence, Cross-functional coordination, Continuous improvement. Lead design, harmonization, and implementation of process transformation. Simplify and standardize cross-functional ways of working”

What You'll Achieve.

Scalable initiatives; Sustainable operating models; Measurable business outcomes; Enterprise simplification; Operational excellence; Process health improvement; Performance improvement; Standardization improvement; Business value realization

Industry & Context.

Problems you'll solve

Structure complex problems; Apply end-to-end thinking; Analytical capabilities; Problem-solving capabilities

What They're Looking For.

Must Have

Master's/Bachelor's degree in Business Administration, Finance, Economics, Operations, Engineering, or a related field, 10+ years of experience in process transformation, operational excellence, process improvement, program delivery, or related roles, Proven ability to structure complex problems and apply end-to-end thinking to process and operating model design, Track record leading large-scale, cross-functional process transformation initiatives, Experience with change management, adoption, and sustainable implementation, Exceptional stakeholder management and influencing skills in global, matrix organizations, Analytical and problem-solving capabilities, balancing strategic design with execution rigor, Excellent communication, presentation, and workshop facilitation skills, Experience operating in Global Business Services (GBS), shared services, or similarly complex enterprise environments, Experience with process design and continuous improvement methodologies such as BPMN, Lean, or Six Sigma, Experience working across business and technology stakeholders to enable process transformation delivery, Budget creation and management responsibility

Nice to Have

Lean Six Sigma Green / Black Belt certification is a plus, Project Management certification (PMP, PRINCE2) is an advantage, Change Management certification (PROSCI or similar) is an advantage, Experience working in global GBS, shared services, or process transformation environments is preferred

What You'll Do.

and implementation of process transformation

Simplify and standardize cross-functional ways of working

Drive standardization of frameworks

governance approaches

and report process transformation performance

Drive continuous improvement and value realization

Ensure process transformation implementation decisions align with standards

Collaborate with process owners

Define future-state process roadmaps and priorities

Build and manage GBS process transformation roadmaps

Identify and map key stakeholders

Establish effective governance enabling progress toward strategic objectives

Develop integrated change management plans

Drive actions supporting implementation

Act as single point of contact for demand

and sequencing of process transformation

Drive alignment of process transformation processes with other

Provide documentation and subject-matter support for audit and

Serve as key point of contact for benchmarking

Oversee process transformation execution

Ensure delivery within agreed scope

Facilitate global workshops and working sessions

and adoption of changes

Ensure process transformation execution complies with regulatory

Govern approved local deviations

Support business teams to strengthen process transformation capability

How You'll Work.

Team & Collaboration

Cross-functional process landscapes; E2E process owners; Functional leaders; Operations teams; Technology teams; Process owners; Functional experts; GBS teams; Technology partners; Business and technology stakeholders

Communication Scope

Presentation skills; Workshop facilitation

Process & Methodology

Roadmap management, Governance mechanisms, Implementation plans, Milestones, Risk mitigation, Project management

Full Job Description

The **Director - Process Excellence and Transformation** is accountable for driving cross-process process transformation, standardization, and operational excellence across business services and cross-functional process landscapes. The role ensures that strategic priorities are translated into scalable initiatives, sustainable operating models, and measurable business outcomes. This role serves as a primary process transformation and execution authority, partnering with E2E process owners, functional leaders, operations, and technology teams to convert strategic direction into prioritized roadmaps, implementation plans, governance mechanisms, and adoption actions across the organization. The role focuses on: * Driving convergence toward standardized, simplified, and scalable ways of working through effective roadmap management and governance * Supporting the design and delivery of effective change management and adoption actions aligned with process transformation priorities * Establishing and maintaining oversight of initiatives that improve process health, performance, standardization, and business value realization * Designing, deploying, and maintaining effective process and project documentation in line with operating model and process changes * Leading high-priority, cross-functional process transformation initiatives that enable enterprise simplification and operational excellence The position acts as a critical link between GPOs and process experts, transformation strategy, business operations, and other enabling functions, ensuring alignment between process design, execution discipline, stakeholder adoption, and measurable performance improvement. 1) Main tasks: * Lead the design, harmonization, and implementation of process transformation initiatives that simplify and standardize cross-functional ways of working. * Drive standardization of frameworks, governance approaches, and performance management practices in line with E2E process priorities. * Monitor

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