Company
DirectorProcessExcellenceandTransformation
Neural analysis suggests this role is
optimal for Director candidates.
“Director Process Excellence and Transformation. Skills: Process transformation, Operational excellence, Cross-functional coordination, Continuous improvement. Lead design, harmonization, and implementation of process transformation. Simplify and standardize cross-functional ways of working”
What You'll Achieve.
Scalable initiatives; Sustainable operating models; Measurable business outcomes; Enterprise simplification; Operational excellence; Process health improvement; Performance improvement; Standardization improvement; Business value realization
Industry & Context.
Structure complex problems; Apply end-to-end thinking; Analytical capabilities; Problem-solving capabilities
What They're Looking For.
Must Have
Master's/Bachelor's degree in Business Administration, Finance, Economics, Operations, Engineering, or a related field, 10+ years of experience in process transformation, operational excellence, process improvement, program delivery, or related roles, Proven ability to structure complex problems and apply end-to-end thinking to process and operating model design, Track record leading large-scale, cross-functional process transformation initiatives, Experience with change management, adoption, and sustainable implementation, Exceptional stakeholder management and influencing skills in global, matrix organizations, Analytical and problem-solving capabilities, balancing strategic design with execution rigor, Excellent communication, presentation, and workshop facilitation skills, Experience operating in Global Business Services (GBS), shared services, or similarly complex enterprise environments, Experience with process design and continuous improvement methodologies such as BPMN, Lean, or Six Sigma, Experience working across business and technology stakeholders to enable process transformation delivery, Budget creation and management responsibility
Nice to Have
Lean Six Sigma Green / Black Belt certification is a plus, Project Management certification (PMP, PRINCE2) is an advantage, Change Management certification (PROSCI or similar) is an advantage, Experience working in global GBS, shared services, or process transformation environments is preferred
What You'll Do.
and implementation of process transformation
Simplify and standardize cross-functional ways of working
Drive standardization of frameworks
governance approaches
and report process transformation performance
Drive continuous improvement and value realization
Ensure process transformation implementation decisions align with standards
Collaborate with process owners
Define future-state process roadmaps and priorities
Build and manage GBS process transformation roadmaps
Identify and map key stakeholders
Establish effective governance enabling progress toward strategic objectives
Develop integrated change management plans
Drive actions supporting implementation
Act as single point of contact for demand
and sequencing of process transformation
Drive alignment of process transformation processes with other
Provide documentation and subject-matter support for audit and
Serve as key point of contact for benchmarking
Oversee process transformation execution
Ensure delivery within agreed scope
Facilitate global workshops and working sessions
and adoption of changes
Ensure process transformation execution complies with regulatory
Govern approved local deviations
Support business teams to strengthen process transformation capability
How You'll Work.
Team & Collaboration
Cross-functional process landscapes; E2E process owners; Functional leaders; Operations teams; Technology teams; Process owners; Functional experts; GBS teams; Technology partners; Business and technology stakeholders
Communication Scope
Presentation skills; Workshop facilitation
Process & Methodology
Roadmap management, Governance mechanisms, Implementation plans, Milestones, Risk mitigation, Project management
Full Job Description
The **Director - Process Excellence and Transformation** is accountable for driving cross-process process transformation, standardization, and operational excellence across business services and cross-functional process landscapes. The role ensures that strategic priorities are translated into scalable initiatives, sustainable operating models, and measurable business outcomes. This role serves as a primary process transformation and execution authority, partnering with E2E process owners, functional leaders, operations, and technology teams to convert strategic direction into prioritized roadmaps, implementation plans, governance mechanisms, and adoption actions across the organization. The role focuses on: * Driving convergence toward standardized, simplified, and scalable ways of working through effective roadmap management and governance * Supporting the design and delivery of effective change management and adoption actions aligned with process transformation priorities * Establishing and maintaining oversight of initiatives that improve process health, performance, standardization, and business value realization * Designing, deploying, and maintaining effective process and project documentation in line with operating model and process changes * Leading high-priority, cross-functional process transformation initiatives that enable enterprise simplification and operational excellence The position acts as a critical link between GPOs and process experts, transformation strategy, business operations, and other enabling functions, ensuring alignment between process design, execution discipline, stakeholder adoption, and measurable performance improvement. 1) Main tasks: * Lead the design, harmonization, and implementation of process transformation initiatives that simplify and standardize cross-functional ways of working. * Drive standardization of frameworks, governance approaches, and performance management practices in line with E2E process priorities. * Monitor
Applying for this Director Process Excellence and Transformation role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.