Bergdorf Goodman
Luxury Retail
Director,PrivateClientRelations
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“Director, Private Client Relations at Bergdorf Goodman. Skills: Private client relations, Client strategy, Revenue generation, Team leadership. Set BG Private Client Relations strategy. Lead BG Private Client Relations strategy”
What You'll Achieve.
Client retention; Client upward migration; Client acquisition; Measurable revenue growth; Long-term client loyalty; Maximize client impact; Maximize financial return; Average client spend; Event-period revenue uplift; Private Client Relations share of business
Industry & Context.
What They're Looking For.
Must Have
10+ years luxury retail, 10+ years private clienteling, 10+ years VIP client management, Demonstrated history building client engagement practice, Direct accountability for revenue growth, Direct accountability for client loyalty, Proven ability to lead teams, Proven ability to develop teams, Full ownership of hiring, Full ownership of performance management, Structuring team to scale, Deep trusted relationships with luxury brand partners, Deep trusted relationships with vendor partners, Track record securing access, Track record securing opportunities, Financial fluency to own budget, Build compelling investment case, Speak to performance with authority, Speak to ROI with authority, Innate understanding of discerning clients, Leadership presence, Earn trust of sellers, Earn trust of clients
Nice to Have
Experience at Bergdorf Goodman, Experience at comparable luxury flagship, Experience at top-tier private client services, Experience at estate services organization, Experience at membership-based luxury services, Familiarity with CACI, Familiarity with comparable customer segmentation tools, Existing network brand relationships, Existing network vendor relationships, Existing network partner relationships, Bachelor's degree in Business, Bachelor's degree in Marketing, Bachelor's degree in Fashion Merchandising
What You'll Do.
Set BG Private Client Relations strategy
Lead BG Private Client Relations strategy
Oversee design of client experiences
Oversee curation of client experiences
Equip associates with programming
Equip associates with tools
Equip associates with support
Deepen client relationships
Build Private Client Relations team
Lead Private Client Relations team
Develop Private Client Relations team
Hire Private Client Relations team
Coach Private Client Relations team
Design organizational structure
Cultivate direct relationships with brand partners
Cultivate direct relationships with vendor partners
Negotiate exclusive access
Negotiate access to clients
Negotiate singular activations
Partner with Customer Strategy
Partner with Corporate Partnerships
Partner with Merchant Teams
Partner with Corporate Private Client Relations
Leverage Saks Global enterprise
Own BG Private Client Relations budget
Allocate investment across experiences
Allocate investment across events
Allocate investment across acquisition
Allocate investment across team resources
Define program performance
Track program performance
Report program performance
Articulate commercial value
Uphold operational autonomy
Bring multi-year strategy proposals
Bring investment proposals
How You'll Work.
Team & Collaboration
Partner with stylists; Partner with Customer Strategy; Partner with Corporate Partnerships; Partner with Merchant Teams; Partner with Corporate Private Client Relations
Communication Scope
Executive presentations; Investment case building; Performance reporting
Full Job Description
Salary Range $125,631 - $157,039* **_Job Description:_** **WHO WE ARE:** Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail. **YOU WILL BE:** At Bergdorf Goodman, the most valuable relationships in luxury retail are not managed — they are cultivated. As Director of Private Client Relations, you will guide the strategy, the people, and the discernment that make that possible. You will lead a program that is already one of the highest-performing client practices in the industry, and bring the vision and commercial rigor to take it further in redefining the pinnacle of luxury retail. This means owning a clear growth mandate — while never losing sight of what has made this program exceptional: loyalty of our clients, the trust of our stylists, and a standard of personal curation that cannot be replicated at scale. This is a role for a leader who understands that in this context, intimacy is the strategy. **YOU WILL DO:** * Set and lead the BG Private Client Relations strategy, with full accountability for client retention, upward migration, and acquisition by putting client relationship cultivation and loyalty at the forefront * Personally oversee the design and curation of one-of-a-kind client experiences for clients ensuring every touchpoint reflects the intimacy, taste, and discretion that distinguish a Bergdorf moment from anything else in the market * Serve as the primary partner to BG’s stylists — equipping associates with the programming, tools, and dedicated support they need to deepen client relationship
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