Bright Horizons
Director,PrivacyOperations
“Director, Privacy Operations at Bright Horizons. Skills: Privacy operations, GRC platform, Tracking technologies. Own enterprise privacy operations strategy. Lead cross-functional teams”
What You'll Achieve.
Measurably reduce regulatory and brand risk; Improve audit readiness; Elevate cross-functional program performance; Deliver scalable, resilient, and compliant outcomes globally; Ensure delivery of privacy operations objectives; Ensure organization's use of cookies and other tracking technologies complies with relevant privacy laws and regulations; Ensure resilience and recovery objectives are met
Industry & Context.
Root-cause analysis; Assess risk; Drive remediation; Analyze operational processes
Hybrid role requires onsite work 3 days a week in Newton, MA office, Travel: 0-10%
What They're Looking For.
Must Have
Bachelor's Degree in Information Security, Information Systems, Law, or Accounting, 10 years experience in privacy operations, compliance, audit or data protection/management roles in a multinational organization in a highly regulated or scrutinized industry, 5 years experience managing system changes and configuring Governance, Risk & Compliance tools such as OneTrust or TrustArc in a controlled IT environment
Nice to Have
ISO 27001/27701 & SOC2 audit experience, CIPM, CIPT or CISSP certifications, CIPP‑US or CIPP‑E certifications, CRISC/CISA and SAFe certifications, Expert understanding of privacy and information security frameworks, controls, and risk-management, Demonstrated change leadership, Executive communication and storytelling skills, Technical expertise in tracking technology regulations, tools, browser behavior, third-party code, tag managers, and detection/measurement strategies, Advanced understanding of change management and security administration best practices, Program and people leadership, Measurement-driven proven ability to define KPIs and manage operations using dashboards and leading indicators
What You'll Do.
Own enterprise privacy operations strategy
Lead cross-functional teams
Provide governance leadership for GRC platform
Establish policies for Tracking Technologies
Direct privacy incident management program
Own performance metrics and reports
Lead cross-functional delivery for privacy-by-design
Own business continuity and disaster recovery strategies
Translate needs into operational requirements
How You'll Work.
Team & Collaboration
Partner with cross-functional teams and experts; Guide cross-functional execution (Product, Engineering, Security, Marketing, Legal, and Data); Provide direction to senior leaders, stakeholders, and technical partners; Partner with IT and Security for GRC platform; Provide guidance to technical and product teams; Socialize and elicit input from key stakeholders; Make recommendations on architecture and product decisions; Participate in team capacity planning, goal setting, coaching, and performance management
Communication Scope
Executive communication; Storytelling skills; Understand and translate complex technical concepts into business requirements; Frame trade-offs; Influence decisions at the senior leadership level
Process & Methodology
Own the multi-year roadmap for privacy technologies, Manage system changes, Drive adoption, Manage organizational impact
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