Director,Pricing&Packaging

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of a way to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is seeking a Director of Pricing & Packaging to help develop and execute pricing, packaging, and monetization initiatives across the Freshworks portfolio. This is a high-visibility senior Individual Contributor (IC) role that balances macro monetization strategy with hands-on, end-to-end execution and commercialization. As we continue to evolve our portfolio, you will act as the key architect shaping pricing models beyond traditional seat-based SaaS toward usage-based, outcome-based, and hybrid monetization frameworks. This role partners closely with Product, Product Marketing, Finance, Sales, Revenue Operations, Deal Desk, Data Science, and our global engineering and operations team in India. Candidates should expect a highly collaborative, cross-border environment that requires regular flexibility across int