ServiceNow
Tech / AI / Software
Director,PlatformArchitecture
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“Director, Platform Architecture at ServiceNow. Skills: Platform Architecture, AI, digital transformation. shaping the architectural vision. driving customer advisory strategy”
What You'll Achieve.
delivering AI-enabled transformation outcomes; driving adoption, value realization; enterprise digital transformation at scale; optimizing team performance and customer outcomes
Industry & Context.
Candidate must reside in Canada and hold valid Canadian Citizenship or Permanent Residency, Must be eligible and willing to undergo the Canadian Government Security Clearance process
What They're Looking For.
Must Have
Candidate must reside in Canada and hold valid Canadian Citizenship or Permanent Residency, Must be eligible and willing to undergo the Canadian Government Security Clearance process
Nice to Have
bilingual candidates (English and French), Canadian Citizenship or Permanent Residency status required
What You'll Do.
shaping the architectural vision
driving customer advisory strategy
delivering AI-enabled transformation outcomes
overseeing multiple teams of Platform Architects
building executive-level relationships
partnering across CEG
and Partner ecosystems
enterprise digital transformation at scale
maintaining deep industry expertise
developing and enabling high performing Platform Architects and Senior Managers
industry-specific challenges
engaging with major industry area organizations
ensuring architectural strategies and talent deployment remain aligned with market trends and organizational priorities
overseeing project staffing
ensuring optimal allocation of resources
managing the pipeline of accounts
ensuring visibility into upcoming projects and resource needs
aligning staffing plans with evolving customer requirements
ensuring proper staffing for all engagements
and certifications to project needs
and hiring top talent
monitoring and adjusting staffing plans
serving as the senior architectural advisor to CIO/CTO and C-suite leaders
establishing long-term
enterprise-level roadmaps
ensuring customers adopt scalable architecture
and platform operating models
How You'll Work.
Team & Collaboration
partners across CEG, Sales, Product, and Partner ecosystems; collaborate with business development and account teams; align with Major Area leaders and Segment leads; engage with major industry area organizations
Communication Scope
executive-level relationships; CIO/CTO and C-suite leaders
Process & Methodology
project staffing, resource management, pipeline of accounts management, forecasting demand, aligning staffing plans
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Role Overview The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale. Key Responsibilities Talent Development & Organizational Leadership * Build and lead high-performance teams of Platform Architects and Sr. Managers * Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements * Foster a culture of continuous learning, mentorship, and professional growth * Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success Industry Expertise & Alignment * Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas * Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges * Actively engage with major industry area organizations within the company to ensure architectural strategies and talent
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