Director,PaymentsOperations

## Accountabilities Own and lead the end-to-end payments operations function, ensuring accurate, timely, and compliant execution of shareholder and closing-day payments, including governance of payment files, bank cutoffs, and SLA adherence. Lead, coach, and develop the Payments leadership team, including Payments Managers and the Manager of Payments Compliance, ensuring strong performance, staffing, and capability building. Establish and maintain robust operational controls covering payment validation, fraud prevention, documentation retention, and exception management for failed or delayed payments. Oversee reconciliation governance, ensuring breaks are analyzed, resolved promptly, and supported by complete audit documentation. Partner closely with internal stakeholders (Reconciliation, Client Services, Relationship Management, Product, and Banking partners) to resolve issues and drive continuous improvement. Provide oversight of FX-related operations, ensuring accurate instruction, execution readiness, and system configuration for multi-currency transactions. Deliver regular reporting and insights to senior leadership on operational performance, trends, and root-cause analysis, recommending improvements to enhance outcomes. Maintain and continuously improve SOPs, training materials, and operational documentation standards across the function. Ensure strong performance management practices across the team, including hiring, coaching, evaluations, and corrective actions when necessary. Requirements: Bachelor’s degree in finance, accounting, economics, operations, or equivalent professional experience. FINRA Series 99 Operations Professional license required. 5+ years of experience in banking, payments, financial services, escrow, or transaction operations. 3+ years of people management experience, ideally including leadership of managers and multi-team structures. Strong expertise in payment processing, reconciliations, exception management, and operational risk co