SRS Acquiom
Financial Services
Director,PaymentsOperations
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Payments Operations at SRS Acquiom. Skills: Payments Operations, Process Management, Stakeholder Management. Own daily execution and oversight of payment operations. Govern payment file release”
What You'll Achieve.
Improve outcomes
Industry & Context.
Root-cause analysis
Work non-traditional work-week, Work more than 40 hours, Work under tight timelines, Manage multiple critical deadlines, Come into Denver office monthly (if Denver-based), Support oversight of physical documentation
What They're Looking For.
Must Have
sophisticated CRM/ERP systems experience, drive adoption through training and standardization
Nice to Have
Integrating AI into processes, AI-curious, Leverage AI for operational task lift, Collaborative super communicator, Calm under pressure, Effective at stakeholder management, Effective at escalation communications, Continuous improvement orientation, Track record of implementing innovative solutions, Commitment to operating with integrity, Commitment to operating with controls, Commitment to operating with a customer-first mindset
What You'll Do.
Own daily execution and oversight of payment operations
Govern payment file release
Adhere to Service Level Agreements
Lead and develop Payments leadership team
Provide coaching to leadership team
Set goals for leadership team
Ensure appropriate staffing
Ensure training and coverage
Establish operational controls
Implement operational controls
Monitor operational controls
Oversee exception management
Track research cases through completion
Execute escalations with bank partners
Ensure payment files contain required data
Perform quality checks
Reduce transaction failures
Reduce requests for additional information
Provide support for Foreign Exchange execution
Provide support for operational readiness
Validate system configuration
Review trends in reconciliation breaks
Ensure timely resolution of breaks
Ensure appropriate storage of evidence
Ensure auditability of evidence
Partner cross-functionally
Drive continuous improvement
Deliver technology-enabled solutions
Maintain standard operating procedures
Enforce standard operating procedures
Maintain training materials
Enforce training materials
Maintain knowledge repository
Produce statistical reporting
Deliver statistical reporting
Recommend actions to improve outcomes
Ensure team performance management processes are executed
Execute hiring processes
Execute performance reviews
Execute recognition processes
Execute corrective action processes
Execute termination processes
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functionally with Reconciliation; Cross-functionally with Payments; Cross-functionally with Client Services; Cross-functionally with Relationship team; Cross-functionally with Business Analysts; Cross-functionally with Product Managers; Cross-functionally with bank partners
Communication Scope
Escalation communications
Full Job Description
About SRS Acquiom SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M however, if the candidate is located in the Denver area, there will be a requirement to come into the Denver office approximately once a month to oversee the mail processing for their direct reports, who are responsible for to confirm compliance with storing physical documentation. Location: This position is fully remote within the Continental United States. Compensation: The salary range for this position is between $125k and $135k, depending on experience level. Primary Responsibilities Owns daily execution and oversight of shareholder and closing-day payment operations, including payment file release governance, bank cutoffs, and Service Level Agreement (SLA) adherence. Leads and develops the Payments leadership team (Payments Managers and Manager of Payments Compliance), providing coaching, setting goals, and ensuring appropriate staffing, training, and coverage. Establishes, implements, and monitors operational controls for record review, payment instruction validation, customer validation, fraud prevention, and physical/electronic documentation retention. Oversees exception management for returned, delayed, or failed payments; ensures research cases are tracked through completion and escalations are executed with bank partners as needed. Ensures payment files contain required data elements and quality checks to reduce transaction failures and requests for additional information. Provides support for Foreign Exchange (FX) execution and operational readiness, including accurate instruction of FX trades and validation of system configuration for multi-currency payment batches. Owns reconciliation governance: reviews trends in breaks, ensures timely resolution, and ensures appropriate storage and auditability of supporting evidence. Partners cross-functionally (Reconciliation, Payments, Client Services Team, Relationship team lea
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