BCBSA
Healthcare
Director,PaymentIntegrity
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“Director, Payment Integrity at BCBSA. Skills: Payment Integrity, Healthcare claims, Program leadership. Serve as business owner for payment integrity integration. Lead scoping and design for BlueCard PI”
What You'll Achieve.
Strengthen affordability; Ensure competitiveness; Meet national account needs; Drive results over time
Industry & Context.
Solutions-oriented mindset; Data-driven decisions
What They're Looking For.
Must Have
BS or equivalent in Business Administration, Healthcare Administration, Finance or related field, 12+ Years Progressive Experience in healthcare payment integrity and claims operations, Payment Integrity Expertise, Deep knowledge of PI methodologies, Knowledge of claims adjudication systems, Knowledge of controls across Commercial, Medicare Advantage, and FEP lines of business, Demonstrated success leading complex, multi-stakeholder initiatives, Experience managing programs with P&L impact of $100M+, Experience building operational capabilities from concept through execution, Experience with matrix organizational navigation, Ability to influence without direct authority, Background spanning commercial and government programs, Experience with vendor selection, contracting, and performance management, Strategic & Business Acumen, Ability to scope enterprise initiatives, Build business cases with ROI analysis, Translate operational complexity into executive strategy, Data & analytics background, Ability to leverage data for program design and performance measurement, Program Management skills, Track record leading multi-year transformation initiatives, Change management capabilities, Vendor oversight, Exceptional executive communication skills, Ability to present to senior leaders, Ability to facilitate strategic discussions, Ability to serve as trusted advisor, Solutions-orientated mindset, Bias toward action, Ability to balance strategic vision and operational pragmatism
Nice to Have
MS or MBA in Healthcare Administration, Public Health or Business Analytics, Understanding of AI/ML applications in payment integrity, Prior Blue Cross Blue Shield System experience
What You'll Do.
Serve as business owner for payment integrity integration
Lead scoping and design for BlueCard PI
Drive operationalization strategy for BlueCard PI
Manage BlueCard PI operations
Ensure Blue System meets national account PI needs
Identify gaps in National Account PI
Define PI capability requirements for Plans
Oversee PI reporting for national accounts
Advise on PI operational requirements
Advise on program design
Advise on best practices
Ensure PI controls and standards are embedded
Partner with FEP leadership
Monitor FEP PI performance
Advise on PI requirements for FEP
Advise on best practices for FEP
Establish monitoring of PI performance
Identify FEP improvement opportunities
Recommend FEP improvement opportunities
Partner with contracted pharmacy vendor(s)
Ensure reporting to OPM and CMS
Lead Payment Integrity workgroup
Align Blue System around PI priorities
Facilitate strategic planning
Facilitate information sharing
Facilitate consensus-building
Evaluate emerging market trends
Translate trends into recommendations
Partner on strategic issues
Ensure PI priorities are reflected
Represent BCBSA in industry forums
Keep pace with evolving PI landscape
How You'll Work.
Team & Collaboration
Partnership with BCBSA business leaders; Partnership with BCBS Plan leaders; Stakeholder alignment; Cross-organization initiatives; System navigator
Communication Scope
Executive communication; Present to senior leaders; Facilitate discussions; Serve as trusted advisor
Process & Methodology
Program management, Strategic planning, Roadmap development, Change management, Vendor oversight
Full Job Description
The Director, Payment Integrity serves as BCBSA's enterprise leader for advancing a System-wide payment integrity strategy that strengthens affordability across the Blue Cross Blue Shield System. This role is responsible for scoping, planning, and driving strategic PI initiatives in close partnership with BCBSA business leaders for Commercial Markets, Government Markets, and FEP, as well as BCBS Plan PI and business leaders. The role brings deep subject matter expertise, executive presence, and a solutions-oriented mindset to ensure the Blues remain competitive across all lines of business in their payment integrity capabilities. BlueCard Payment Integrity Program * Serve as the business owner for BCBSA’s effort to integrate payment integrity into BlueCard claims processing a significant and complex initiative spanning strategy through operations. * Lead the scoping and design effort to define what PI within BlueCard needs to look like. * Drive the operationalization strategy, including Plan engagement and change management across the System. * Own the build-out and eventual ongoing management of BlueCard PI operations at BCBSA. National Accounts Payment Integrity * Serve as the accountable leader for ensuring the Blue System meets the payment integrity needs of national accounts, with a focus on hosted PI requirements and performance. * Identify gaps in the current National Account space to develop future state roadmap. * Define and maintain PI capability requirements for BCBS Plans in support of hosted national account business. * Oversee PI reporting for national accounts and ensure Plans are meeting established requirements. * Serve as a thought partner and System navigator when new PI challenges emerge, helping to formulate the Blue System’s response given its unique construct (e.g., developing the System’s approach to audit vendor activity) Government Markets — FEP Medicare Advantage Wrap * Serve as the PI subject matter expert advising Government Markets as i
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