Equip
Healthcare
Director,Patient&ProviderServices
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Patient & Provider Services at Equip. Skills: Patient support, People management, Operations scaling, Organizational transformation. Define performance metrics. Own quality metrics”
What You'll Achieve.
Achieve metrics and outcomes; Improve business performance; Drive patient retention; Reduce churn
Industry & Context.
Diagnosing organizational capabilities; Addressing gaps; Leading organizational redesigns; Translating data
What They're Looking For.
Must Have
8+ years in patient support, 5+ years direct people management, Demonstrated experience scaling operations, Demonstrated experience driving organizational transformation, Intermediate SQL skills
Nice to Have
Experience in healthcare environments, Experience navigating ambiguous external dependencies
What You'll Do.
Define performance metrics
Drive performance standards
Manage operational efficiency
Design organizational strategy
Build organizational strategy
Execute organizational strategy
Drive operational efficiency
Drive team performance
Drive business outcomes
Drive patient-centric support
Define talent management strategy
Maintain competency frameworks
Maintain career paths
Maintain succession plans
Ensure staffing models
Ensure capacity plans
Equip team to resolve issues
Navigate external dependencies
Influence across business
Elevate team insights
Partner cross-functionally
Partner on patient retention
Partner on patient engagement
Design proactive support programs
Design escalation protocols
Design high-touch interventions
Apply continuous improvement
Apply lean principles
Drive culture of change
Drive operational excellence
How You'll Work.
Team & Collaboration
Cross-functional leaders; Workforce Management; People Success team; Key stakeholders; External providers
Communication Scope
Data stories; Patient-centric narratives; Verbal communication; Written communication
Full Job Description
About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Director of Patient & Provider Services is a strategic architect meets operations leader — someone who has lived the journey of scaling organizations from foundation to maturity and that thrives in the intersection of technology and human service. This role is responsible for leading and operationalizing frontline support staff as we scale and evolve our best-in-class service for our patients, families and external providers. This role is responsible for equipping and empowering a team and partnering with cross-functional leaders to deliver patient-centric support at every touchpoint and to d
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