Imagine Pediatrics
Healthcare
Director,PartnerSuccess
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“Director, Partner Success at Imagine Pediatrics. Skills: Client retention, Client satisfaction, Account expansion. Drive client engagement and growth. Manage geographic region of plans”
What You'll Achieve.
Client retention; Client satisfaction; Contractual operational performance; Financial performance; Account expansion; Scaling for growth
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
5+ years client retention, 5+ years client satisfaction, 5+ years contractual operational performance, 5+ years financial performance, 5+ years account expansion
Nice to Have
Experience managing multiple plans at scale
What You'll Do.
Drive client engagement and growth
Manage geographic region of plans
Achieve client retention
Achieve client satisfaction
Achieve contractual operational performance
Achieve financial performance
Achieve account expansion
Lead development of Strategic Account Plan
Build lasting partner relationships
Operate as point of contact
Track contractual requirements
Manage contractual requirements
Ensure timely deliverables
Ensure timely reporting
Collaborate with market teams
Lead Joint Operating Committee meetings
Identify new growth opportunities
Build oversight model
Manage multiple plans
Develop roadmap of tools
Develop roadmap of processes
Support client delivery
Supervise manager level team members
Supervise associate level team members
Drive resolution of client issues
Coordinate with internal resources
Champion clients' needs
Represent client interests
Ensure deliverables are met
Ensure milestones are met
Communicate progress of initiatives
Provide input to product development
Provide input to solution development
How You'll Work.
Team & Collaboration
Cross-company; Market teams; Internal resources; Across the organization
Communication Scope
Communicate progress
Process & Methodology
Roadmap development
Full Job Description
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth. Client-Facing Delivery Expectations: Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate Collaborate with the market teams to lead Joint Operating Committee meetings Identify new growth opportunities in collaboration with business development Supporting the Partner Success Team: Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e. g. Strategic Account Plans templates) As the team grows, supervising manager and associate level team members. Internal Governa
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