Imagine Pediatrics
Healthcare
Director,PartnerSuccess
“Director, Partner Success at Imagine Pediatrics. Skills: Client retention, Client satisfaction, Account expansion. Drive client engagement and growth. Manage geographic region of plans”
What You'll Achieve.
Client retention; Client satisfaction; Contractual operational performance; Financial performance; Account expansion; Scaling for growth
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
5+ years client retention, 5+ years client satisfaction, 5+ years contractual operational performance, 5+ years financial performance, 5+ years account expansion
Nice to Have
Experience managing multiple plans at scale
What You'll Do.
Drive client engagement and growth
Manage geographic region of plans
Achieve client retention
Achieve client satisfaction
Achieve contractual operational performance
Achieve financial performance
Achieve account expansion
Lead development of Strategic Account Plan
Build lasting partner relationships
Operate as point of contact
Track contractual requirements
Manage contractual requirements
Ensure timely deliverables
Ensure timely reporting
Collaborate with market teams
Lead Joint Operating Committee meetings
Identify new growth opportunities
Build oversight model
Manage multiple plans
Develop roadmap of tools
Develop roadmap of processes
Support client delivery
Supervise manager level team members
Supervise associate level team members
Drive resolution of client issues
Coordinate with internal resources
Champion clients' needs
Represent client interests
Ensure deliverables are met
Ensure milestones are met
Communicate progress of initiatives
Provide input to product development
Provide input to solution development
How You'll Work.
Team & Collaboration
Cross-company; Market teams; Internal resources; Across the organization
Communication Scope
Communicate progress
Process & Methodology
Roadmap development
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