ePlus Technology, inc.
Director,OutsourcedServices
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“Director, Outsourced Services at ePlus Technology, inc.. Skills: Outsourced services management, Vendor ecosystem management, Performance metrics. Oversee outsourced services partner network. Oversee partner selection”
What You'll Achieve.
Increase partner performance; Increase margin growth; Ensure high-quality technical work
Industry & Context.
Data-driven decision-making
What They're Looking For.
Must Have
Bachelor's degree in IT, Business, or related field or equivalent experience, 10+ years’ experience in technology operations or services management, Proven expertise in contract management, Proven expertise in SLA design, Proven expertise in global delivery models, Proficient in data-driven decision-making
Nice to Have
PMP certification is a plus
What You'll Do.
Oversee outsourced services partner network
Oversee partner selection
Oversee contract negotiation
Oversee onboarding process
Ensure compliance with policies
Track partner performance
Identify areas for improvement
Drive process enhancements
Drive pricing optimization
Lead outsourcing strategy creation
Lead outsourcing strategy execution
Plan resource assignment levels
Manage onboarding process for partners
Verify accuracy of partner information
Maintain partner information in tools
Maintain partner data records
Improve visibility into partner usage
Improve insights into partner reporting
Develop partner rating system
Maintain partner rating system
Evaluate partner performance
Track COI requirements
Track COI renewal dates
Identify partner expertise
Categorize partner expertise
Develop partner skills matrix
Analyze data for trends
Analyze data for improvements
Lead and guide team members
Encourage open dialogue
Collaborate on strategic initiatives
Drive positive change
Cultivate conflict resolution approach
How You'll Work.
Team & Collaboration
Professional services leadership peers; Sales and presales leadership peers; Cross-functional teams; Global teams
Process & Methodology
PMP
Full Job Description
Overview As Director of Outsourced Services, you will be responsible for the strategy, governance, and performance of ePlus’s outsourced services partner network. You will oversee the full lifecycle of outsourced technical and service-based partnerships—from partner selection and contract negotiation to overseeing the onboarding process and ensuring compliance with ePlus policies and procedures. You will ensure that outsourced partners deliver high-quality technical work by tracking performance, identifying areas for improvement, and driving process enhancements and pricing optimization to increase partner performance and margin growth. Your Impact The essential functions of this position include: Strategic Governance & Partnerships: Lead the creation and execution of ePlus outsourcing strategy, ensuring partners are integrated into the company's technical roadmap and evolving pipeline of services opportunities. Work with professional services leadership peers to jointly plan the best levels of assignment between outsourced partner assignments and internal resource assignments to engagements. Collaborate with sales and presales leadership peers to understand and plan for the needs of the business and our customers as opportunities move through the sales cycle. Onboarding Management: Manage the onboarding process for new services partners, including approvals and document verification. Verify the accuracy and completeness of services partner information Ensure compliance with company policies and procedures. Vendor Management System: Maintain outsourced partner information in our resource management tools. Maintain accurate and up-to-date records of outsourced partner data. Look for ways to improve our visibility and insights into partner usage and reporting. Partner Rating System: Develop and maintain a rating system to evaluate outsourced partner performance. Track and analyze partner performance data to make informed business decisions. COI Management: Understand
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