RR Donnelley
Printing
Director-Operations
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“Director - Operations at RR Donnelley. Skills: process management, cross-functional coordination, vendor/stakeholder management. Plan, direct, and manage facility operations. Implement strategies to manage departmental operations”
What You'll Achieve.
Achieve optimum results; Exceed customer expectations; Meet and exceed customer expectations; Improve effectiveness and efficiency
Industry & Context.
Skill in conflict resolution
Successful completion of pre-employment background and drug screen
What They're Looking For.
Must Have
5 years of relevant work experience, Knowledge of facility operations supply chain management systems, Knowledge of facility operations supply chain management planning, Knowledge of budgeting methods and systems, Knowledge of leadership, managerial, and supervisory techniques, Skill in performing detailed work in an accurate and organized manner, Skill in effective oral and/or written communication, Skill in conflict resolution, Ability to communicate well with employees at all levels of responsibility
What You'll Do.
and manage facility operations
Implement strategies to manage departmental operations
Develop operations staff
Manage delivery of operations services
Support equipment and analyze customer satisfaction
Manage operations budgets
mentor and inspire others
Manage timely delivery of operations services
Initiate customer and/or vendor meetings
Review new customer facility operations standards
Plan implementation of new policies
Manage facility operations continuous improvement goals
Review direct reports performance
Monitor current year performance
Lead intra-departmental teams
Review processes to improve facility operations
Proactively seek customer requirements
Ensure fair application of company policies
Improve effectiveness and efficiency of materials management
Develop facility operations management training
Coach and evaluate direct report performance
Review management and employee training needs
Hold management accountable for policies
Oversee and supervise staff
Ensure incoming work fits facility capabilities
Process work correctly to issue proper billing
Analyze division or department budget requests
Identify areas for budget reductions
Allocate operating budget
Confer with administrative personnel
Determine changes in programs or operations
Ensure Quality Policy and Objectives are understood
Conduct performance appraisals for direct reports
communicate and maintain career development plans
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with the Site Manager; Confer with administrative personnel; Lead intra-departmental teams
Communication Scope
Skill in effective oral and/or written communication; Ability to communicate well with employees at all levels of responsibility
Full Job Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Under general direction of the site manager, plans, directs, and manages the activities and personnel engaged in facility operations by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage the delivery of operations services that exceed customer expectations with minimal shrinkage; developing support operations, supporting equipment and personnel; analyzing customer satisfaction surveys; assist in evaluation of new automated facility operations management systems and enhancement of existing systems; managing operations budgets and contributing to the total team effort. Responsibilities: * Lead, coach, mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done * Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission; establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectations * Manage facility operations continuous improvement goals by reviewing direct reports performance as well as monitoring cu
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