NTU
Director,Operations
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“Director, Operations at NTU. Skills: Operational leadership, Strategic planning, Stakeholder management, Team leadership. Lead and inspire a high-performing team. Implement cross-College initiatives”
What You'll Achieve.
Deliver measurable outcomes; Achieve operational, financial, and strategic objectives efficiently, effectively, and sustainably
Industry & Context.
Analytical, problem-solving, and decision-making capabilities
What They're Looking For.
Must Have
10–15+ years of progressive experience in higher education administration or large, complex organisations, with strategic and operational leadership, Proven experience leading cross-functional teams and driving organisational change, knowledge of governance, compliance, and financial management, Track record of building partnerships and influencing in a matrix environment
Nice to Have
Bachelor's postgraduate qualification in Management, Public Administration, or related field
What You'll Do.
Lead and inspire a high-performing team
Implement cross-College initiatives
Streamline operations
Improve administrative and financial processes
Drive organisational change
Build partnerships with Schools
Act as a trusted advisor
Deliver measurable outcomes
Lead operational planning
Shape long-term strategies
Oversee student-facing services
Oversee back-office processes
Develop administrative structures
Refine business processes
Drive cross-functional improvements
Ensure compliance with policies
Maintain internal controls
Oversee operational resources
Identify operational enhancement opportunities
Implement improvement initiatives
Build relationships across units
Represent the College on committees
Foster a high-performance culture
Promote staff development
Promote knowledge exchange
How You'll Work.
Team & Collaboration
Collaborate across boundaries; Build partnerships with Schools, Centres, and University leadership; Stakeholder management and collaboration across complex environments; Build relationships across academic, professional, and administrative units
Process & Methodology
Project and program management skills
Full Job Description
The College of Humanities, Arts and Social Sciences (CoHASS) at NTU is seeking an experienced Director, Operations to lead and transform its administrative and operational functions. This is the most senior leadership role in the College’s administration with responsibility for overseeing all operational functions including academic, postgraduate, research, communications and external relations. You will have responsibility for driving operational excellence, delivering strategic initiatives, and enabling the Dean and College leadership to achieve their long-term priorities. _**Role Impact and Opportunity**_ **As Director, Operations, you will:** * Lead and inspire a high-performing team of senior administrators, including both direct reports and matrix teams across Schools and Centres, across all operational functions, including academic, postgraduate, research, communications and but not limited to external relations. * Translate strategy into action by implementing cross-College initiatives, streamlining operations, and improving administrative and financial processes. * Drive organisational change and operational innovation, creating more efficient, standardised, and scalable systems to support academic and research excellence. * Collaborate across boundaries, building strong partnerships with Schools, Centres, and University leadership to enable interdisciplinary teaching, research, and shared operational goals. * Act as a trusted advisor to the Dean and senior leadership on governance, risk, compliance, and institutional effectiveness, influencing decision-making and ensuring follow-through. * Deliver measurable outcomes, ensuring that operational, financial, and strategic objectives are achieved efficiently, effectively, and sustainably. _**Key Responsibilities:**_ **Strategic Leadership & Planning** * Lead operational planning and execution of College-wide strategic initiatives. * Shape long-term strategies and anticipate emerging needs in alignment with Uni
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