Jll
Director,Operations
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“Director, Operations at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, business operations, Finance, P&L / budget oversight. Serves as business partner and leader to the local Leasing Advisory business. partner closely with the local Broker Lead, with specific oversight for Brokerage operations”
What You'll Achieve.
driving change and desired outcomes; establish annual business priorities; Ensures metrics are met or exceeded
Industry & Context.
Critical thinker
Travel required (approximately 10-25%), Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
10+ years prior management experience, prior business operations experience, background and work experience in Finance, P&L / budget oversight, Demonstrated leadership ability with collaborative management style, Critical thinker with high emotional intelligence and conflict management ability, business acumen to understand/provide context for able to influence and challenge decisions as understanding of P&L, Proven experience developing high performance high employee engagement and effective delegator, Excellent project management solution oriented, organized and resourceful, Demonstrated commitment to high professional ethical standards, Comfortable working in a fast-paced sales environment
Nice to Have
Bachelor’s degree in Business Administration, Finance, or related / equivalent, commercial real estate industry a plus
What You'll Do.
Serves as business partner and leader to the local Leasing Advisory business
partner closely with the local Broker Lead
with specific oversight for Brokerage operations
fostering a diverse and inclusive work environment
developing high performing teams
driving change and desired outcomes
drive the development and execution of annual business plans
main contact for Finance
Marketing and Information Services enabling programs that improve productivity and expand capacity
Serves as strategic partner to local broker lead(s) as well as key operating partner to all corporate functions and platform partners
Oversees local operations managers
analysts and transaction managers
Drives operational excellence through clear policies
procedures and process
Plans and executes market strategy planning sessions to establish annual business priorities
Drives accountability and execution of business line strategies
Provides input on budget with process improvement recommendations
Approves expense reports and monitors T&E policy adherence
Proactively tracks key performance indicators and ensures metrics are met or exceeded
Partners with Finance on quarterly financial/ operating reviews
Develops and motivates high-performing operations teams
Manages day-to-day activities for local operations managers and oversees the management of sales coordinators
analysts and transaction managers
Leads talent management
including performance reviews
Manages annual compensation planning for the market
Evaluates support team structure strategically and makes recommendations
Partners with broker leads on recruitment
Works with Regional Leads and Legal on broker separations
Works with HR and operations managers for hiring and onboarding
Coordinates business line/ producer team meetings
Assists with in-bound business tracking
Provides data analysis for production tracking and pursuits
Coordinates real estate licensing
Executes culture and client events in the local market
Partners with committee leads and function groups for fluid coordination
Collaborates with marketing to drive clear communication strategy within market
Serves as liaison for local BRGs
How You'll Work.
Team & Collaboration
partner closely with the local Broker Lead; partner to all corporate functions and platform partners; Partners with Finance on quarterly financial/ operating reviews; Partners with broker leads on recruitment; Works with Regional Leads and Legal on broker separations; Works with HR and operations managers for hiring and onboarding; Partners with committee leads and function groups for fluid coordination; Collaborates with marketing to drive clear communication strategy within market
Communication Scope
Collaborates with marketing to drive clear communication strategy within market
Process & Methodology
Excellent project management solution oriented, organized and resourceful
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves **- The Director, Operations serves as a business partner and leader to the local Leasing Advisory business in JLL’s Chicago corporate office. The position will partner closely with the local Broker Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and Information Services enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the Head of Operations, Central Region. **Responsibilities include:** **Overall:** * Serves as strategic partner to local broker lead(s) as well as key operating partner to all corporate functions and platform partners * Oversees local operations managers, sales coordinators, analysts and transaction managers * Drives operational excellence through clear policies, procedures and process * Plans and executes market strategy planning sessions to establish annual business priorities * Drives accountability and execution of business line strategies **Budgeting & Planning: **
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