Sanofi
biopharmaceutical
Director,OperationsandChangeManagement
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“Director, Operations and Change Management at Sanofi. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, change management, communication. Support the execution of strategic initiatives by managing timelines, tracking deliverables, and coordinating across teams. Maintain integrated project schedules and dependencies across the portfolio”
What You'll Achieve.
ensuring that priorities are resourced appropriately; timelines are managed effectively; our work is communicated with clarity and impact; enabling the team to execute with excellence; ensuring leadership has the visibility and insights needed to make informed decisions; establish metrics to measure their success; drive decision-making
Industry & Context.
analytical and problem-solving capabilities; Ability to shift seamlessly between detailed operational work and high-level strategic thinking; Identify and proactively address risks, bottlenecks, and resource constraints
Up to 10% travel required to various team meetings and conferences., Must have US work authorization
What They're Looking For.
Must Have
Bachelor's Degree, 7+ years of progressive experience in communications, project management, operations, strategy, or consulting roles within the pharmaceutical, biotech, or healthcare industry, Demonstrated experience managing budgets and financial performance tracking, presentation development and executive communication skills, with the ability to distill complex information into clear, compelling narratives, Proven ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment, Experience coordinating cross-functional teams and driving execution without direct authority, understanding of change management principles, Proficiency with project management tools, financial modeling, and presentation software (PowerPoint, Excel), analytical and problem-solving capabilities, Ability to shift seamlessly between detailed operational work and high-level strategic thinking, Must have US work authorization
Nice to Have
MBA or advanced degree, Experience in patient services, commercial operations, or franchise operations within pharmaiotech, Background in management consulting or strategy roles, Event planning and coordination experience, Familiarity with organizational transformations, Experience supporting senior leadership in a chief of staff or similar capacity, PMP or equivalent project management certification, An advanced degree (MBA or clinical degree) is preferred.
What You'll Do.
Support the execution of strategic initiatives by managing timelines
tracking deliverables
and coordinating across teams
Maintain integrated project schedules and dependencies across the portfolio
Identify and proactively address risks
and resource constraints
Work directly with senior leaders on execution when needed
while maintaining accountability to the EDO Head
Facilitate cross-functional alignment and remove barriers to progress
Manage budgets and track financial performance across the PSS Enterprise Delivery Office portfolio
Ensure change management and communication resources are allocated effectively across team priorities
monitoring spend and forecasting needs
Maintain portfolio-level visibility into project financials
identifying risks and opportunities
Support business case development and ROI analysis for strategic initiatives
Partner with finance and procurement teams to ensure compliance and efficiency
Develop and execute change management strategies and establish metrics to measure their success
Develop presentations
and communications for leadership that clearly articulate our work
Translate complex project details into executive-ready narratives that drive decision-making
Draft team communications to keep stakeholders informed and engaged
Serve as a thought partner to leadership on communication challenges
bringing both analytical rigor and strategic perspective
Ensure consistent messaging across the PSS Enterprise Delivery Office portfolio
Plan and coordinate meetings
ensuring they're well-organized and productive
Manage team calendars
and leadership touchpoints
Support onboarding and integration of new team members
Drive continuous improvement in team processes and ways of working
Maintain team documentation
and knowledge repositories
How You'll Work.
Team & Collaboration
coordinating across teams; Facilitate cross-functional alignment; Partner with finance and procurement teams; coordinate meetings, offsites, and key team events; Manage team calendars, governance forums, and leadership touchpoints; Support onboarding and integration of new team members
Communication Scope
executive communication skills; ability to distill complex information into clear, compelling narratives; Develop presentations, briefing materials, and communications for leadership; Translate complex project details into executive-ready narratives; Draft team communications; Serve as a thought partner to leadership on communication challenges; Ensure consistent messaging
Process & Methodology
managing timelines, tracking deliverables, Maintain integrated project schedules and dependencies, Identify and proactively address risks, bottlenecks, and resource constraints, driving execution, project management tools
Full Job Description
**Job Title:** Director, Operations and Change Management, Enterprise Delivery Office, Patient Support Services **Location:** Morristown, NJ, or Cambridge, MA ** _About the Job_** Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys. We are seeking a strategic operator and communicator who sits at the center of the team's efforts, ensuring that priorities are resourced appropriately, timelines are managed effectively, and our work is communicated with clarity and impact. This role seamlessly moves between managing the financial and operational details of our work and translating that work into clear, compelling communication for leadership and stakeholders. Reporting directly to the Head of the Enterprise Delivery Office (EDO), Patient Support Services (PSS), the Director will serve as the operational backbone of the PSS EDO, enabling the team to execute with excellence while ensuring leadership has the visibility and insights needed to make informed decisions. The Director will manage a small team of individuals responsible for change management and communication across PSS. The ideal candidate will understand how organizations run and can communicate about that work effectively, but also genuinely enjoys doing the work and being involved in the day-t
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