Manulife
Director,OperationalResilience
“Director, Operational Resilience at Manulife. Skills: Business Continuity Risk Management, Operational Resilience, Risk Management, Process Management, Cross-functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Maintain and evolve Manulife’s Business Continuity Risk Standard KRIs and controls.. Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity and help to ensure we have adequate enterpris”
What You'll Achieve.
Ensure adequate enterprise controls to mitigate business continuity risks.; Support the standardization and automation strategy.; Ensure appropriate corrective action is taken for material loss events.; Support risk reporting at the enterprise and divisional levels.; Embed Business Continuity Risk Management and the Standard across Manulife.
Industry & Context.
Innovative problem-solving skills; Proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
Flexibility to accommodate global project schedules, which may include off-hours conference calls, Domestic and international travel that may be required
What They're Looking For.
Must Have
University Degree (Technology, Business, Risk Management, Auditing or related discipline), 5+ years of progressive experience in Business Continuity, Hands-on experience in developing Business Continuity risk management policies, standards and controls, Direct experience with the implementation, execution and/or maintenance of a Business Continuity Risk Management program in a large and complex multinational financial institution, Performed Business Continuity risk and control assessments, and performance assessments, Track record in process improvement and process design, Demonstrated leadership experience and ability to work independently, Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels, Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment, interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries, influence and negotiation ability to achieve consensus in a decentralized/federated environment, Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines, Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required, time management and organizational skills to manage multiple tasks and changing priorities
Nice to Have
Previous oversight and effective challenge (2nd line of defense) experience is preferred, Bilingualism (English and French) is a asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
What You'll Do.
Maintain and evolve Manulife’s Business Continuity Risk Standard KRIs and controls.
Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity and help to ensure we have adequate enterprise controls to mitigate them.
Design processes and tools to support Business Continuity Risk identification and management.
Research industry-related trends
events and best practices.
Develop and maintain the global Business Continuity Risk Management standard
and related risk assessment
oversight and assurance processes.
Participate in and provide oversight and effective challenge to the outputs of the first line of defence related to the Business Continuity Program
provide expert consultation
develop and deliver training and deliver high-quality insight.
Support the standardization and automation strategy by designing and/or researching best practices for Business Continuity assessment processes and tools.
Participate in the implementation and maintenance of the Business Continuity risk and control register.
Advise on the investigation of material loss events (and related incidents) caused by Business Continuity disruptions to assess potential systemic weaknesses and ensure appropriate corrective action is taken.
Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.
Help lead the behavioral and cultural embedding of Business Continuity Risk Management and the Standard across Manulife.
Participate in building an integrated view of Business Continuity risk exposures across the enterprise by collaborating with business and functions.
Support the development of materials and presentations directed to both businesses and Senior Leadership.
How You'll Work.
Team & Collaboration
Work with many teams across the business and functions to provide oversight and challenge on the identification and evaluation of the Business Continuity risks across the enterprise.; Collaborate with business and functions to build an integrated view of Business Continuity risk exposures across the enterprise.; Work as part of a team, managing multiple priorities within tight deadlines.
Communication Scope
Excellent communication skills (oral and written); Presentation skills; Ability to present at all organizational levels; Interpersonal skills; Sensitivity and professionalism when communicating across geographical and cultural boundaries; Influence and negotiation ability to achieve consensus
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