Mastercard
payments
Director,OpenFinance,Product
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“Director, Open Finance, Product at Mastercard. Skills: Product operations, API-driven products, Performance monitoring, Issue resolution, Cross-functional collaboration. Own monitoring of customer conversion, activation, usage and performance across Open Finance solutions. Track and analyse key performance signals (success rates, drop offs, reliability, latency, error patterns)”
Industry & Context.
Highly structured problem-solver; calm and effective in high-pressure situations; Analytical mindset with the ability to turn messy data into clear insights
What They're Looking For.
Must Have
Experience working on API-driven, data-heavy, or connectivity-based products (payments, OB, platforms, or similar), Proven background in product operations, delivery, customer success, or technical account management, Hands-on experience managing performance, incidents, or complex cross-team issues at scale, Comfort operating across product, engineering, and commercial environments
Nice to Have
Experience working across multiple European markets is a advantage
What You'll Do.
Own monitoring of customer conversion
usage and performance across Open Finance solutions
Track and analyse key performance signals (success rates
Identify recurring friction points impacting customer outcomes and commercial success
Translate performance insights into clear actions for Product
Ensure product issues are prioritised based on customer and market impact
Lead operational oversight of bank connectivity performance across European markets
Act as a focal point for identifying
and resolving connectivity-related issues
Coordinate cross-functional response across Engineering
Product and external partners
Ensure transparency and clarity around root cause
and resolution timelines
Contribute to improving long-term connectivity resilience and operational standards
Own the end-to-end feedback loop from customer experience to product and operational improvement
Delivery translating customer issues/ performance signals into clear actions
Ensure root causes are identified
and addressed — not just resolved symptomatically
Contribute to building repeatable playbooks for onboarding
performance monitoring
Help evolve operational standards
and escalation paths to improve reliability and scale
Ensure learnings from incidents
and customer escalations are embedded into how the platform is delivered and operated
How You'll Work.
Team & Collaboration
Sits at the intersection of product, engineering, delivery, and commercial teams; Translate performance insights into clear actions for Product, Engineering, and Delivery teams; Coordinate cross-functional response across Engineering, Delivery, Product and external partners; Partner w/ Product, Engineering, Delivery translating customer issues/ performance signals into clear actions; Natural collaborator who enjoys working at the intersection of teams and disciplines
Communication Scope
Excellent communicator — able to align technical, product, and commercial stakeholders
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director, Open Finance, Product ### Director, Product operations – Open Finance (Europe) Overview Open Finance is accelerating across Europe as banks, fintechs, issuers, acquirers, PSPs, and digital platforms adopt new API driven models. Mastercard is building an API led Open Finance platform, commercialising: \- Open Banking Data (AIS) \- Open Banking Payments (PIS) \- Mastercard Network Data (supporting improved decisioning, optimisation and customer journeys) Our mission is to combine these capabilities to enable next generation digital experiences across payments, onboarding, lending, SME workflows and multi rail journeys. We are seeking a Director, Product Operations and Market Performance – Open Finance to join the Product Operations organisation. This role sits at the intersection of product, engineering, delivery, and commercial teams, ensuring Open Finance solutions convert, perform, and scale reliably across European markets Responsibilities (1) Market performance, conversion and product health \- Own monitoring of customer conversion, activation, usage and performance across Open Finance solutions \- Track and analyse key performance signals (success rates, drop offs, reliability, latency, error patterns) \- Identify recurring friction points impacting customer outcomes and commercial success \- Translate performance insights into clear actions for Product, Engineering, and Delivery teams \- Ensure product issues are priorit
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