Hasbro
Media
DirectorofWorkplaceTechnology
“Director of Workplace Technology at Hasbro. Skills: Workplace Technology, IT Operations, Service Desk Management, Endpoint Management. Lead global teams. Lead multi-regional teams”
What You'll Achieve.
Meet SLAs; Drive measurable improvements in service quality
Industry & Context.
Root cause analysis; Troubleshooting; Issue resolution
What They're Looking For.
Must Have
10+ years IT experience, 5+ years senior leadership, Lead Helpdesk functions, Lead Service Desk functions, Lead End-User Computing functions, Enterprise scale experience, 5,000+ end users, ITSM/ITIL knowledge, Endpoint management knowledge, AV systems knowledge, Hardware asset management knowledge, Software asset management knowledge, Lead geographically dispersed teams, Experience with ITAM tools, Experience with SAM tools, Experience with modern endpoint platforms, Define and meet SLAs, Handle customer issues, Drive measurable improvements, Communicate effectively with audiences, Produce multi-year technology roadmap, Apply automation to reduce toil, Apply AI tooling to reduce toil, Apply intelligent workflows to reduce toil, Reduce operational toil in service desk, Reduce operational toil in endpoint management, Reduce operational toil in asset administration, Own multi-million dollar budgets, Manage multi-million dollar budgets
Nice to Have
Bachelor's degree in IT, Bachelor's degree in Computer Science, Bachelor's degree in Business, Master's degree or equivalent, ITIL v4 Foundation certification, Experience in high-growth environment, Experience in global technology environment, Experience in enterprise environment, Familiarity with enterprise procurement, Familiarity with vendor negotiation, Familiarity with contract lifecycle management, Exposure to hybrid workplace build, Exposure to smart building technology, Exposure to digital employee experience platforms, Comparable experience to DEX platforms
What You'll Do.
Lead multi-regional teams
Lead Helpdesk functions
Lead Service Desk functions
Lead End-User Computing functions
Manage enterprise scale IT
Manage endpoint management platforms
Define service level agreements
Meet service level agreements
Handle customer issues
Drive improvements in service quality
Develop multi-year technology roadmap
Apply automation to reduce toil
Apply AI tooling to reduce toil
Apply intelligent workflows to reduce toil
Reduce operational toil in service desk
Reduce operational toil in endpoint management
Reduce operational toil in asset administration
Build leverage into team
Own multi-million dollar budgets
Manage multi-million dollar budgets
Negotiate with vendors
Manage vendor contracts
How You'll Work.
Team & Collaboration
Geographically dispersed teams; Multiple regions and cultures; Cross-functional teams; VP/CTO-level collaborators
Communication Scope
Effective communication; Roadmap communication
Process & Methodology
Roadmap planning
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