BTSE Group
FinTech
DirectorofUserOperations
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“Director of User Operations at BTSE Group. Skills: User operations, Marketing operations, Team leadership, Cross-functional oversight. Manage marketing operations workflows. Manage events”
What You'll Achieve.
Improve user engagement; Improve user experience; Ensure alignment business growth
Industry & Context.
What They're Looking For.
Must Have
8+ years marketing management, 8+ years marketing operations, 8+ years growth roles, Full professional fluency English, Full professional fluency Mandarin Chinese, Foundational understanding core marketing principles, Foundational understanding campaign dynamics, Foundational understanding operational frameworks, Proven track record managing teams, Proven track record scaling teams, Direct people-management responsibility
Nice to Have
Prior crypto/Web3 industry experience, Genuine interest digital asset space, Experience hyper-growth global matrix organization, Familiarity marketing tech stacks, Familiarity project management tools, Familiarity collaboration platforms
What You'll Do.
Manage marketing operations workflows
Manage community teams
Drive team performance
Act as operational engine
Enforce accountability
Adhere to project deadlines
Translate marketing strategies
Optimize resource allocation
Streamline internal processes
Oversee event planning
Oversee event execution
Oversee event quality control
Oversee social media campaign planning
Oversee social media campaign execution
Oversee social media campaign quality control
Oversee community growth initiative planning
Oversee community growth initiative execution
Oversee community growth initiative quality control
Define performance indicators
Monitor performance indicators
Optimize performance indicators
Partner with SVP Marketing
Partner with cross-functional leaders
Identify operational bottlenecks
Cultivate team culture
Set example commitment
Set example work ethic
How You'll Work.
Team & Collaboration
Cross-functional leaders; Product teams; Marketing teams; Data teams; Regional teams; Global stakeholders
Communication Scope
Stakeholder management
Full Job Description
## Description 彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity: We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience. ## Responsibilities Team Leadership: Directly manage and provide strong, hands-on leadership to assigned marketing operations workflows, events, social media, and community teams (including driving performance for team members like Vickie). Execution & Accountability: Act as the primary operational engine within your managed marketing functions, enforcing high accountability, rigorous tracking, and strict adherence to project deadlines without compromise. Workflow Optimization: Translate marketing strategies into actionable operational workflows, o
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